Operations Manager
hace 2 semanas
We are seeking an experienced Operations Manager to join our team at Pearl. As a key member of our operations team, you will be responsible for optimizing business operations, managing customer fulfillment logistics, and leading special projects.
Key Responsibilities- Data Management
- Plan and collect data, analyze trends, and ensure accurate documentation.
- Maintain clear, accessible company documentation for new hires.
- Operation Management
- Optimize internal processes and address operational bottlenecks.
- Act as a strategic partner to drive growth and profitability.
- Customer Fulfillment Logistics
- Handle financial transactions, coordinate deliveries, and oversee installation.
- Communicate effectively with partners and customers.
- Tracking and Solving Customer Issues
- Address customer issues with spa products, manage payments, and ensure service quality.
- Maintain proficiency in all product offerings.
- Special Projects
- Plan and execute new initiatives, including retail expansions and brand launches.
- Technician Community Management
- Identify, attract, and engage with technicians, ensuring their satisfaction and reliability.
- Research
- Conduct research to establish a strong logistics framework and identify top service technicians.
- Expertise in systems management, data analysis, and automation
- Passion for using data to solve business problems and tell compelling stories
- Proven ability to identify and automate inefficiencies
- Up-to-date knowledge of the latest software tools
- Quick learner who can easily master new tools and technologies
- Strong verbal and written communication skills in English.
- Entrepreneurial mindset with a desire to grow within a fast-paced startup.
- Competitive Salary: Starting at $2,000 per month, based on experience and skills
- Remote Work: Fully remote—work from anywhere
- Generous PTO: Ample paid time off to rest and recharge
- Health Coverage: HMO coverage after 3 months for full-time employees
- Direct Mentorship: Grow through guidance from industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Work and connect with professionals around the world
- Work-Life Balance: Flexible hours that support a healthy work-life balance
- Application
- Screening
- Top-grading Interview
- Skills Assessment
- Client Interview
- Job Offer
- Client Onboarding
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