Operations Manager

hace 4 días


Bogotá, Bogotá D.E., Colombia Qualfon Corporation A tiempo completo
{"h3": "Job Summary"}

As a key member of the Qualfon Corporation team, the Operations Manager will play a crucial role in ensuring the success of our operations. This individual will be responsible for managing the day-to-day activities of the team, ensuring that all tasks are completed efficiently and effectively.

{"h3": "Key Responsibilities"}
  • Manage the operations to ensure compliance with performance metrics set by clients, including quality, adherence, turn times, and throughput.
  • Analyze report statistics and arrival patterns to ensure adequate staffing and achieve established service levels.
  • Conduct FGDs to identify and address concerns from all levels of employees.
  • Manage accounts at the operational level, ensuring production, cost, and financial results meet internal metrics.
  • Forecast account revenue and spending, aligning with revenue and EBIT goals.
  • Monitor and analyze internal metrics related to productivity and direct costs.
  • Provide updates on account performance to Vendor Management Offices.
  • Analyze results and create action plans for improvement.
  • Develop and implement strategic action plans and workflow processes.
  • Identify and develop key personnel, provide feedback and coaching, and recommend training.
  • Develop programs to enhance employee motivation and maintain a positive work environment.
{"h3": "Requirements"}

At least 4 years' experience in Back Office Operations and Production, with at least 2 to 4 years in Supervisory or Managerial capacity.



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