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Operations Manager

hace 2 meses

Bogotá, Bogotá D.E., Colombia Pearl A tiempo completo
About the Role

We are seeking a highly skilled Operations Manager to join our team at Pearl. As an Operations Manager, you will play a pivotal role in optimizing business operations, managing customer fulfillment logistics, and leading special projects.

Key Responsibilities
  • Data Management
    • Plan and collect data, analyze trends, and ensure accurate documentation.
    • Maintain clear, accessible company documentation for new hires.
  • Operation Management
    • Optimize internal processes and address operational bottlenecks.
    • Act as a strategic partner to drive growth and profitability.
  • Customer Fulfillment Logistics
    • Handle financial transactions, coordinate deliveries, and oversee installation.
    • Communicate effectively with partners and customers.
  • Tracking and Solving Customer Issues
    • Address customer issues with spa products, manage payments, and ensure service quality.
    • Maintain proficiency in all product offerings.
  • Special Projects
    • Plan and execute new initiatives, including retail expansions and brand launches.
  • Technician Community Management
    • Identify, attract, and engage with technicians, ensuring their satisfaction and reliability.
  • Research
    • Conduct research to establish a strong logistics framework and identify top service technicians.
Requirements
  • Expertise in systems management, data analysis, and automation.
  • Passion for using data to solve business problems and tell compelling stories.
  • Proven ability to identify and automate inefficiencies.
  • Up-to-date knowledge of the latest software tools.
  • Quick learner who can easily master new tools and technologies.
  • Strong verbal and written communication skills in English.
  • Entrepreneurial mindset with a desire to grow within a fast-paced startup.
Benefits
  • Competitive Salary: Starting at $2,000 per month, based on experience and skills.
  • Remote Work: Fully remote—work from anywhere.
  • Generous PTO: Ample paid time off to rest and recharge.
  • Health Coverage: HMO coverage after 3 months for full-time employees.
  • Direct Mentorship: Grow through guidance from industry experts.
  • Learning & Development: Ongoing access to resources for professional growth.
  • Global Networking: Work and connect with professionals around the world.
  • Work-Life Balance: Flexible hours that support a healthy work-life balance.
Our Recruitment Process
  • Application
  • Screening
  • Top-grading Interview
  • Skills Assessment
  • Client Interview
  • Job Offer
  • Client Onboarding