Business Relationship Manager

hace 7 días

Bogotá, Bogotá D.E., Colombia INGEPSY A tiempo completo

Transform Business Relationships with INGEPSY

We are seeking an experienced Account Manager to join our team at INGEPSY. As a proactive problem-solver who thrives on creating meaningful relationships and delivering exceptional results, you will be the linchpin connecting our clients, Executive Assistants, and the Atlas team.

About the Role:

This is your chance to transform complex challenges into streamlined solutions, all while growing professionally in a supportive and empowering environment. Your key responsibilities will include:

  • Client Relationship Management:
  • Act as the primary point of contact for clients and EAs, ensuring an exceptional onboarding experience during their first 90 days and maintaining a strong, supportive relationship throughout the client engagement.
  • Lead strategic discussions, such as Ideal Week Planning, and Energy Audits, to understand and align with client goals.
  • Build strong, trust-based relationships through proactive communication, empathy, and attentive problem-solving.
  • Regularly gather and act on client feedback to continuously improve the onboarding process and overall satisfaction.
  • Executive Assistant Matching and Coordination:
  • Oversee the client-EA matching process and integration of EAs into client workflows, ensuring alignment with client expectations.
  • Provide ongoing support and accountability for EAs during the onboarding period, ensuring they deliver exceptional results.
  • Facilitate open communication between clients and EAs to address challenges and maintain seamless collaboration.
  • Process Optimization and Documentation:
  • Identify opportunities for clients to optimize their schedules, prioritize tasks, and improve productivity.
  • Collaborate with internal teams (Sales, Talent Acquisition, and Product) to ensure efficient and high-quality onboarding experiences.
  • Maintain detailed, accurate documentation of client preferences, processes, and progress.
  • Retention and Growth:
  • Monitor client satisfaction and proactively address at-risk accounts to ensure long-term success.
  • Identify upsell opportunities and work with the team to expand client accounts.
  • Continuously analyze data to refine strategies and enhance client success.

What We Offer:

  • A competitive salary of $1,300-$1,400 per month USD, with eligibility to earn a base pay increase and uncapped performance-based bonuses upon meeting specific criteria.
  • Remote flexibility, allowing you to work from anywhere with a schedule aligned to 9 am-5 pm EST.
  • Paid time off, including 10 paid days off, unlimited sick leave, and 7 holidays (4 major + 3 of your choice).
  • Professional growth opportunities, including comprehensive training, mentorship, and career advancement opportunities.
  • Celebrate your achievements with performance-based bonuses and meaningful acknowledgment.
  • Join a supportive community of like-minded professionals in a culture of growth and excellence.

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