Senior Relationship Manager

hace 3 días

Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

Ingepsy is a dynamic company that connects top virtual executive assistants with successful entrepreneurs and CEOs worldwide.

Salary

The estimated salary for this position is $1,300 - 1,400 USD per month, with opportunities for performance-based bonuses and career advancement.

About the Job

We're seeking a proactive problem-solver to join our team as an Account Manager. As a key member of our client success team, you'll be responsible for building trust-based relationships with clients and their Executive Assistants. Your goal will be to ensure seamless onboarding, deliver exceptional results, and grow professionally in a supportive environment.

Your Key Responsibilities:
  • Client Relationship Management: Act as the primary point of contact for clients and EAs, ensuring an exceptional onboarding experience during their first 90 days and maintaining a strong, supportive relationship throughout the client engagement.
  • Lead strategic discussions: Engage in Ideal Week Planning and Energy Audits to understand and align with client goals.
  • Build strong relationships: Foster trust through proactive communication, empathy, and attentive problem-solving.
  • Executive Assistant Matching and Coordination: Oversee the client-EA matching process and integration of EAs into client workflows, ensuring alignment with client expectations.
  • Process Optimization and Documentation: Identify opportunities for clients to optimize their schedules, prioritize tasks, and improve productivity.
  • Retention and Growth: Monitor client satisfaction and proactively address at-risk accounts to ensure long-term success.
Required Skills and Qualifications

To succeed in this role, you'll need:

  • At least 2 years of experience in a client-facing role (e.g., Customer Success, Client Onboarding, Account Management).
  • Exceptional verbal and written communication skills to build trust and synthesize complex information into actionable insights.
  • A solutions-oriented mindset with a knack for turning challenges into opportunities.
  • Familiarity with calendar and inbox management tools and experience working in remote or start-up environments is a plus.
Benefits

We offer:

  • Fair compensation: Starting at $1,300-1,400 / month USD, with eligibility to earn a base pay increase and uncapped performance-based bonuses upon meeting specific criteria.
  • Remote flexibility: Work from anywhere with a schedule aligned to 9 am–5 pm EST.
  • Paid Time Off: 10 paid days off, unlimited sick leave, and 7 holidays (4 major + 3 of your choice).
  • Professional growth: Comprehensive training, mentorship, and career advancement opportunities.

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