Senior Engagement Manager

hace 2 días


Puerto Bogotá, Cundinamarca, Colombia Thirdera A tiempo completo
About Thirdera

Thirdera is a leading provider of digital transformation solutions, recognized as one of the fastest-growing companies in the industry. We are a global organization with a strong presence in the ServiceNow ecosystem, and we are looking for talented professionals to join our team.

Job Summary

We are seeking a highly skilled Senior Engagement Manager to join our LATAM team. As a key member of our team, you will be responsible for leading project management initiatives, driving business growth, and delivering exceptional customer experiences.

Key Responsibilities
  • Lead project management initiatives, ensuring timely delivery and high-quality results
  • Develop and implement business growth strategies, driving revenue expansion and market penetration
  • Collaborate with cross-functional teams to deliver customer-centric solutions
  • Manage project budgets, resources, and timelines, ensuring efficient use of company resources
  • Provide exceptional customer service, ensuring high levels of satisfaction and loyalty
Requirements
  • Bachelor's degree in Software Engineering, Computer Science, or related field
  • ServiceNow Sys Admin Certification (desired)
  • SCRUM Master or PMP Certifications (a plus)
  • Experience with Agile Methodologies (strongly preferred)
  • 5+ years of experience in project management, ideally in large ITSM implementations
  • PM experience with application development projects
  • Experience in calculation and management of KPIs
  • Experience working as a direct point of contact with external, English-speaking clients
  • Experience working in bilingual environments
  • Able to take control of the project independently
  • Able to speak up and bring ideas and opinions to clients when needed
  • Very proactive
  • Experience with risk management
  • English level: B2+
What We Offer

We provide competitive compensation, generous benefits, and a professional and culturally diverse work environment. Work-life balance is very important to us, so our job opportunities allow for remote working, enabling you to manage your own time.

Application and Selection Process
  • A phone screen with our TA team to validate your experience and expectations for new opportunities
  • A technical test and interview with our Service Delivery professionals to measure your skills
  • A standard Background and Work Reference Check
  • If all above goes well, you will get an offer


  • Puerto Bogotá, Cundinamarca, Colombia Thirdera A tiempo completo

    About ThirderaThirdera is a leading provider of digital transformation and optimization of IT infrastructure solutions. As a rapidly growing company, we are seeking a highly skilled Senior Engagement Manager to join our LATAM team.Job SummaryWe are looking for a talented Senior Engagement Manager to lead our ServiceNow projects in LATAM. The ideal candidate...


  • Puerto Bogotá, Cundinamarca, Colombia Thirdera A tiempo completo

    About ThirderaThirdera is a leading provider of digital transformation and optimization of IT infrastructure solutions. As a rapidly growing company, we are seeking a highly skilled Senior Engagement Manager to join our LATAM team.Job SummaryWe are looking for a talented Senior Engagement Manager to lead our ServiceNow projects in LATAM. The ideal candidate...


  • Puerto Bogotá, Cundinamarca, Colombia Thirdera A tiempo completo

    About ThirderaThirdera is a leading provider of digital transformation solutions, recognized as one of the fastest-growing companies in the industry. We are a global organization with a strong presence in the LATAM region, and we are seeking a highly skilled Senior Engagement Manager to join our team.Job SummaryWe are looking for a talented Project Manager...

  • Senior AI Researcher

    hace 5 días


    Puerto Bogotá, Cundinamarca, Colombia Fusemachines A tiempo completo

    About Fusemachines: As a leading AI strategy, talent, and education services provider, Fusemachines is dedicated to democratizing AI. With a presence in 4 countries and over 400 full-time employees, we aim to bring our global expertise in AI to transform companies worldwide.About the Role: This is a remote, 3-month contract-based engagement with a...


  • Puerto Bogotá, Cundinamarca, Colombia SoftwareOne A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced **Cloud Solutions Manager** to lead our cloud business development efforts. As a key member of our team, you will be responsible for driving sales growth, building strategic relationships, and delivering exceptional customer experiences.Key ResponsibilitiesSales Leadership: Lead and manage sales...


  • Puerto Bogotá, Cundinamarca, Colombia Fusemachines A tiempo completo

    About FusemachinesFusemachines is a leading provider of AI strategy, talent, and education services. Founded by Sameer Maskey Ph.D., Adjunct Associate Professor at Columbia University, Fusemachines aims to democratize AI. With a presence in multiple countries and over 400 full-time employees, Fusemachines seeks to bring its global expertise in AI to...


  • Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Services Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for establishing and supporting long-term engagements with our customers.Key ResponsibilitiesCustomer Understanding and Situation AnalysisDevelop a deep understanding of the customer's...


  • Bogotá, Bogotá D.E., Colombia Thirdera A tiempo completo

    About ThirderaThirdera is a leading provider of digital transformation solutions, recognized as an Inc 5000 honoree and a Major Contender in Everest Group's 2022 market report. We are a rapidly growing company that is breaking the status quo in the industry.Job SummaryWe are seeking a highly skilled Senior Engagement Manager to join our LATAM team. As a key...


  • Bogotá, Bogotá D.E., Colombia Thirdera A tiempo completo

    About ThirderaThirdera is a leading provider of ServiceNow solutions, recognized as one of the fastest-growing companies in the industry. We are a Major Contender in Everest Group's 2022 market report and have been named an Inc 5000 honoree. Our mission is to create a better world through digital transformation and optimization of IT infrastructure.Job...


  • Bogotá, Colombia Oracle A tiempo completo

    An experienced engagement management professional who has an understanding of solutions, industry best practices, multiple business processes within a product/solution family. Operates independently to deliver quality work products as a part customer engagement. Performs varied and complex duties and tasks that need independent judgment, team coordination,...


  • Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Portfolio Manager to join our Technology Enablement team at ScotiaTech. As a key member of our team, you will be responsible for leading the delivery of complex programs and initiatives that drive business value and accelerate benefits for our customers.Key ResponsibilitiesProgram...


  • Bogotá, Bogotá D.E., Colombia Amazon A tiempo completo

    Senior Customer Practice Manager - Cloud Transformation and Business DevelopmentJob Overview:Amazon Web Services is seeking a highly skilled Senior Customer Practice Manager to lead and support significant customer programs during the solution and pursuit stages. The ideal candidate will develop a long-term Professional Services strategy and execute that...


  • Bogotá, Bogotá D.E., Colombia Continuum Global Solutions A tiempo completo

    JOB TITLE Senior Human Resources Manager - Colombia LOCATION: Bogota. FULL TIME/PART TIME: Full Time JOB OVERVIEW: The Senior Human Resources Manager is responsible for overseeing and executing the human resources functions at Continuum Global Solutions, delivering a comprehensive range of services from operational to strategic levels. This role...


  • Bogotá, Bogotá D.E., Colombia Amazon A tiempo completo

    Senior Customer Practice Manager - Cloud Transformation and Business DevelopmentJob Overview:Amazon Web Services is seeking a highly experienced Customer Practice Manager to lead and support significant customer programs during the solution and pursuit stages. The ideal candidate will develop a long-term Professional Services strategy and execute that...


  • Bogotá, Bogotá D.E., Colombia Continuum Global Solutions A tiempo completo

    JOB TITLE: HR Sr. Manager - Colombia LOCATION: Bogota. FULL TIME/PART TIME: Full Time JOB OVERVIEW: The Senior Human Resources Manager is responsible for directing and executing human resources functions at Continuum Global Solutions, delivering a comprehensive range of services from operational to strategic levels. This role involves managing the...


  • Bogotá, Bogotá D.E., Colombia Amazon A tiempo completo

    Job DescriptionJob Title: Senior Customer Practice ManagerJob Summary:We are seeking a highly experienced Senior Customer Practice Manager to lead and support significant customer programs during the solution and pursuit stages. The ideal candidate will develop a long-term Professional Services strategy and execute that strategy with our customers. As a...


  • Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Manager to lead our Technology Enablement portfolio. As a key member of our team, you will be responsible for driving the successful delivery of complex initiatives that involve multiple teams working towards an overarching objective.Key ResponsibilitiesProgram Management: Manage and ensure the successful...


  • Bogotá, Bogotá D.E., Colombia Amazon A tiempo completo

    Job DescriptionJob Title: Senior Customer Practice ManagerJob Summary:We are seeking a highly experienced Senior Customer Practice Manager to lead and support significant customer programs during the solution and pursuit stages. The ideal candidate will develop a long-term Professional Services strategy and execute that strategy with those customers. As a...

  • Cloud Engagement Lead

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Amazon Web Services Colombia S.A.S. A tiempo completo

    Are you passionate about leveraging technology to drive business success? Amazon Web Services (AWS) stands at the forefront of Cloud Computing, recognized globally for its innovation and leadership. With millions of enterprises in over 150 countries relying on AWS for their operations, our Professional Services team plays a crucial role in guiding clients...


  • Bogotá, Bogotá D.E., Colombia Continuum Global Solutions A tiempo completo

    JOB TITLE: HR Senior ManagerLOCATION: ColombiaFULL TIME/PART TIME: Full TimePOSITION SUMMARY:The HR Senior Manager is responsible for directing and executing human resources functions within the organization, ensuring a comprehensive range of services from operational to strategic levels. This role includes overseeing the HR team to guarantee effective...


  • Bogotá, Bogotá D.E., Colombia Continuum Global Solutions A tiempo completo

    JOB TITLE Senior Human Resources Manager - Colombia LOCATION: Bogota. FULL TIME/PART TIME: Full Time JOB OVERVIEW: The Senior Human Resources Manager is responsible for directing and executing the human resources functions within Continuum Global Solutions, delivering a comprehensive range of services from operational to strategic levels. This...

  • HR Senior Manager

    hace 8 horas


    Bogotá, Bogotá D.E., Colombia Continuum Global Solutions, LLC A tiempo completo

    Job Title: HR Senior Manager - ColombiaJob Overview:The Human Resources Senior Manager oversees and implements Continuum Global Solutions, LLC human resources activities providing a spectrum of services from tactical to strategic. The HR Senior Manager will manage the HR field team to ensure efficient and high-quality staff recruitment, contracts management,...


  • Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    Job Title: Senior Financial ManagerJob Summary:Sagan is seeking a highly skilled Senior Financial Manager to join our team. As a Senior Financial Manager, you will play a crucial role in managing the onboarding of new clients, assessing their current financial processes, and implementing improvements to optimize financial workflows.Key...

  • Engagement Manager

    hace 4 meses


    Bogotá, Colombia Amazon Web Services Colombia S.A.S. A tiempo completo

    Do you have a deep passion for utilizing technology to empower businesses? Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Millions of businesses in 150+ countries, from start-ups to Fortune 500 enterprises across all industries, run their operations and applications on AWS. Many Enterprise customers seek help from AWS...


  • Bogotá, Bogotá D.E., Colombia TelevisaUnivision A tiempo completo

    About the RoleTelevisaUnivision is a leading media company in the world, investing in content, people, and properties across digital, streaming, social, audio, linear, and live events. We're growing our offerings, building on the success of our streaming platform ViX.Job SummaryWe're seeking a Senior Program Manager to lead Customer Engagement projects in...


  • Bogotá, Bogotá D.E., Colombia Avaya A tiempo completo

    ABOUT THE ROLE In this position, you will be responsible for managing our AXP Public Cloud clientele and solutions, guiding them from initial onboarding through to revenue retention. The role requires collaboration and driving comprehensive customer engagement processes, including Adoption, Expansion, and Renewals. Collaborate with your team to enhance...