Senior Engagement Manager
hace 2 días
Thirdera is a leading provider of digital transformation solutions, recognized as one of the fastest-growing companies in the industry. We are a global organization with a strong presence in the ServiceNow ecosystem, and we are looking for talented professionals to join our team.
Job SummaryWe are seeking a highly skilled Senior Engagement Manager to join our LATAM team. As a key member of our team, you will be responsible for leading project management initiatives, driving business growth, and delivering exceptional customer experiences.
Key Responsibilities- Lead project management initiatives, ensuring timely delivery and high-quality results
- Develop and implement business growth strategies, driving revenue expansion and market penetration
- Collaborate with cross-functional teams to deliver customer-centric solutions
- Manage project budgets, resources, and timelines, ensuring efficient use of company resources
- Provide exceptional customer service, ensuring high levels of satisfaction and loyalty
- Bachelor's degree in Software Engineering, Computer Science, or related field
- ServiceNow Sys Admin Certification (desired)
- SCRUM Master or PMP Certifications (a plus)
- Experience with Agile Methodologies (strongly preferred)
- 5+ years of experience in project management, ideally in large ITSM implementations
- PM experience with application development projects
- Experience in calculation and management of KPIs
- Experience working as a direct point of contact with external, English-speaking clients
- Experience working in bilingual environments
- Able to take control of the project independently
- Able to speak up and bring ideas and opinions to clients when needed
- Very proactive
- Experience with risk management
- English level: B2+
We provide competitive compensation, generous benefits, and a professional and culturally diverse work environment. Work-life balance is very important to us, so our job opportunities allow for remote working, enabling you to manage your own time.
Application and Selection Process- A phone screen with our TA team to validate your experience and expectations for new opportunities
- A technical test and interview with our Service Delivery professionals to measure your skills
- A standard Background and Work Reference Check
- If all above goes well, you will get an offer
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