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Client Service Representative

hace 2 meses

Bogotá, Bogotá D.E., Colombia Staff4Me A tiempo completo

Job Summary:

We are seeking a highly skilled and organized Client Service Administrator to join our team at Staff4Me. As a key member of our Client Services team, you will be responsible for handling inbound calls and providing exceptional customer service to our clients.

Key Responsibilities:

  • Handle inbound calls from clients and respond to their inquiries in a timely and professional manner.
  • Provide solutions to client issues and concerns, escalating complex problems to senior team members as needed.
  • Collaborate with other departments to resolve client concerns and improve overall customer satisfaction.
  • Assist with the resolution of client complaints and issues, ensuring a high level of customer satisfaction.
  • Develop and maintain a thorough understanding of our company's products and services, as well as our clients' needs and expectations.
  • Stay up-to-date with industry trends and best practices in customer service, continually seeking ways to improve our services and processes.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • Proficiency in MS Office Suite, with the ability to learn new software and systems quickly.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented and dedicated team.