Service Operations Specialist
hace 6 horas
At ABB, our core values of care, courage, curiosity, and collaboration drive us to empower everyone to create sustainable solutions.
This Service Operations Specialist role reports to the Service Manager and is part of the Motion Business Area in Bogotá, Colombia.
Your role will involve coordinating service work done at site, ensuring it complies with ABB's and customer guidelines.
As a single point of contact for the customer during service job execution, you will showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations.
The work model for this role is hybrid.
Main Responsibilities:
• Assess service delivery gaps, contract execution, and customer focus, working with engineers and operations managers to mitigate issues.
• Track service visit completion and ensure all documentation is completed in a timely manner.
• Maintain and monitor competency and certification database.
• Collaborate with coordinators to ensure Field Service Engineers' resources are allocated to maximize customer service request completion and contract delivery.
Qualifications:
• 3 years of experience in coordination and/or supervision with projects in the field service area.
• Enhanced knowledge of the service market in the industrial sector, Oil & Gas, or heavy industry.
• PMI certification, advanced Office skills, SAP, ERPs, or ATS.
• Passion for strategic leadership, interpersonal communication, customer orientation, teamwork, organization, and planning.
Requirements:
• Degree in electrical engineering, electronics, mechanical, industrial, mechatronics, electromechanical, or related fields.
• Ability to communicate in English at an advanced level.
Benefits:
We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe.
Estimated Salary: $60,000 - $80,000 per year, depending on experience and qualifications.
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