Executive Virtual Assistant
hace 2 semanas
We are looking for a highly organized and proactive Bilingual Executive Virtual Assistant to be the right hand of our business owner. As a pivotal role, you will be entrusted with the day-to-day management and administration of our short-term rental properties.
You will be responsible for ensuring that all operations run smoothly, allowing the owner to focus on broader business strategies. The ideal candidate is bilingual in English & Spanish, highly organized, proactive, and has the ability to work autonomously.
Key Responsibilities:- Act as the primary point of contact for all guest inquiries on platforms like Airbnb and VRBO, responding promptly to secure bookings.
- Provide exceptional guest service by answering questions from upcoming and current guests.
- Manage and adjust pricing calendars on Airbnb and VRBO to optimize bookings.
- Schedule monthly cleaning services for all properties and coordinate with cleaning crews for early check-ins when possible.
- Set and manage door codes for guests, ensuring a seamless check-in experience.
- Oversee maintenance issues, coordinating repairs and ensuring timely resolution.
- Track pool heating requests, apply charges, and manage monthly payments.
- Handle all guest-related damage claims, gathering evidence, charging for damages, and following up on reimbursements.
- Send friendly check-in and check-out reminders to guests to ensure a positive experience.
- Maintain close communication with the property owner, providing regular updates on operations, guest experiences, and any issues that arise.
- Proven experience in Project management or in an administrative executive role.
- Strong interpersonal and communication skills.
- Bilingual in English and Spanish, with the ability to communicate clearly in both languages.
- Ability to manage multiple tasks with a high level of efficiency and attention to detail.
- Problem-solving skills and the ability to work independently.
- Executive-level organizational and decision-making abilities.
- Healthy work environment.
- Team Oriented.
- Opportunity for Professional Growth.
- Remote Workplace.
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