Bilingual Executive Virtual Assistant
hace 2 meses
We are seeking a highly skilled and organized Bilingual Executive Virtual Assistant to join our team at Sofvio. As a key member of our team, you will be responsible for providing exceptional support to our business owner, ensuring the smooth operation of our short-term rental properties.
Key Responsibilities:- Act as the primary point of contact for all guest inquiries, responding promptly to secure bookings and providing exceptional guest service.
- Manage and adjust pricing calendars on Airbnb and VRBO to optimize bookings and ensure a seamless check-in experience for guests.
- Oversee maintenance issues, coordinating repairs and ensuring timely resolution to minimize downtime.
- Track pool heating requests, apply charges, and manage monthly payments to ensure accurate billing.
- Handle all guest-related damage claims, gathering evidence, charging for damages, and following up on reimbursements to maintain a positive guest experience.
- Maintain close communication with the property owner, providing regular updates on operations, guest experiences, and any issues that arise.
- Proven experience in project management or an administrative executive role, with a strong understanding of virtual assistance and customer service.
- Strong interpersonal and communication skills, with the ability to communicate clearly in both English and Spanish.
- Ability to manage multiple tasks with a high level of efficiency and attention to detail, with a focus on problem-solving and independent work.
- Executive-level organizational and decision-making abilities, with a strong understanding of business operations and strategies.
- A healthy work environment, with a team-oriented culture and opportunities for professional growth and development.
- A remote workplace, allowing for flexibility and work-life balance.
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