Bilingual Executive Virtual Assistant

hace 2 meses


Bogotá, Bogotá D.E., Colombia Sofvio A tiempo completo
Job Title: Bilingual Executive Virtual Assistant

We are seeking a highly skilled and organized Bilingual Executive Virtual Assistant to join our team at Sofvio. As a key member of our team, you will be responsible for providing exceptional support to our business owner, ensuring the smooth operation of our short-term rental properties.

Key Responsibilities:
  • Act as the primary point of contact for all guest inquiries, responding promptly to secure bookings and providing exceptional guest service.
  • Manage and adjust pricing calendars on Airbnb and VRBO to optimize bookings and ensure a seamless check-in experience for guests.
  • Oversee maintenance issues, coordinating repairs and ensuring timely resolution to minimize downtime.
  • Track pool heating requests, apply charges, and manage monthly payments to ensure accurate billing.
  • Handle all guest-related damage claims, gathering evidence, charging for damages, and following up on reimbursements to maintain a positive guest experience.
  • Maintain close communication with the property owner, providing regular updates on operations, guest experiences, and any issues that arise.
Qualifications:
  • Proven experience in project management or an administrative executive role, with a strong understanding of virtual assistance and customer service.
  • Strong interpersonal and communication skills, with the ability to communicate clearly in both English and Spanish.
  • Ability to manage multiple tasks with a high level of efficiency and attention to detail, with a focus on problem-solving and independent work.
  • Executive-level organizational and decision-making abilities, with a strong understanding of business operations and strategies.
What We Offer:
  • A healthy work environment, with a team-oriented culture and opportunities for professional growth and development.
  • A remote workplace, allowing for flexibility and work-life balance.


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