CX & Relationship Manager - Continuous Improvement Specialist

hace 1 mes


Bogotá, Bogotá D.E., Colombia DiDi Global A tiempo completo
Company Overview:

DiDi Global Inc. is a leading mobility technology platform that offers a wide range of app-based services across various markets. Its services include ride hailing, taxi hailing, chauffeur, hitch, and other forms of shared mobility, as well as auto solutions, food delivery, intra-city freight, and financial services.

The company provides car owners, drivers, and delivery partners with flexible work and income opportunities. DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve transportation, environmental, and employment challenges through AI technology and localized smart transportation innovations.

DiDi strives to create better life experiences and greater social value by building a safe, inclusive, and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:

Our team is passionate about delivering a WOW service to our clients. In this position, you will be responsible for building and maintaining relationships with our BPOs and other areas within the company to guarantee our quality standards and customer experience satisfaction.

Role Responsibilities:
  1. Ensure services are delivered to the organization's clients.
  2. Lead key cross-functional projects in CX.
  3. Demonstrate expertise and experience in the CX area, providing professional guidance to the team.
  4. Begin to lead a team or projects, assisting and empowering others.
  5. Independently make plans for sub-areas and facilitate the execution of the strategy.
Role Qualifications:
  1. 5+ years' work experience in process improvement roles.
  2. Fluent English and Spanish.
  3. Deep experience with continuous improvement methodologies.
  4. Experience with supplier management.
  5. Excellent oral and written communication skills.
  6. Effective time and team management and organization skills.
  7. Analyze data, make decisions, and communicate with stakeholders.
  8. Resilient and able to work in a dynamic environment.
  9. Demonstrate a comprehensive growth mindset and continuous learning.
  10. Show comprehensive knowledge of CX KPIs.
EEO Statement:
  1. We create customer value by innovating new experiences that are safe, pleasant, and efficient.
  2. We are data-driven and make informed decisions.
  3. We believe in win-win collaboration and execute with excellence.
  4. We believe in integrity and do the right thing.
  5. We strive to do better and learn from our mistakes.
  6. We believe in diversity and inclusion and respect each other.

We are committed to building inclusive and diverse teams and a workplace that is free from discrimination and harassment.



  • Bogotá, Bogotá D.E., Colombia DiDi Global A tiempo completo

    About the RoleAs a key member of the DiDi Global team, you will play a vital part in driving customer experience and relationship management. This exciting opportunity will see you work closely with business process outsourcing partners and internal stakeholders to ensure exceptional quality standards and customer satisfaction.Reporting to the CX Leadership...


  • Bogotá, Bogotá D.E., Colombia DiDi Global A tiempo completo

    DiDi Global Inc., the world's leading mobility technology platform, is seeking a highly skilled CX & Relationship Manager - Continuous Improvement. This individual will play a crucial role in building and maintaining relationships with our BPOs (Business Process Outsourcing) and other areas within the company to guarantee our quality standards and customer...


  • Bogotá, Bogotá D.E., Colombia DiDi A tiempo completo

    About The CompanyDiDi Global Inc. is a leading mobility technology platform that offers a wide range of app-based services across markets, including ride hailing, taxi hailing, chauffeur, hitch, and other forms of shared mobility, as well as auto solutions, food delivery, intra-city freight, and financial services. The company provides car owners, drivers,...


  • Bogotá, Bogotá D.E., Colombia DiDi Global A tiempo completo

    About the Role:We are seeking a skilled Continuous Improvement Manager to join our team at DiDi Global Inc. This exciting opportunity involves driving process optimization across multiple regions and business lines, leading the continuous improvement efforts for our customer service operations.Key Responsibilities:Lead the development and implementation of...


  • Bogotá, Bogotá D.E., Colombia Adidas A tiempo completo

    Job Summary:We are seeking a highly skilled Senior Finance Specialist to join our team at Adidas. The ideal candidate will have a strong background in finance and a passion for continuous improvement.Key Responsibilities:Support and act on finance improvement opportunities identified, prioritizing and coordinating with different teams involved.Drive the...


  • Bogotá, Bogotá D.E., Colombia Didi Global A tiempo completo

    Company OverviewDiDi Global Inc. is the world's leading mobility technology platform, offering a wide range of app-based services across markets in Asia-Pacific, Latin America, and Africa.With a strong commitment to innovation and customer satisfaction, DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities.The...


  • Bogotá, Bogotá D.E., Colombia Hire Horatio Cx A tiempo completo

    Job Summary: We are seeking a highly skilled Talent Acquisition Specialist to join our Recruitment team at Hire Horatio Cx. This role will focus on developing and implementing an effective sourcing strategy, working closely with recruiters, hiring managers, and other departments to attract top talent.


  • Bogotá, Bogotá D.E., Colombia Didi A tiempo completo

    About Didi Global Inc.We're a leading mobility technology platform, offering a range of services including ride-hailing, taxi-hailing, chauffeur services, and food delivery. Our goal is to create better life experiences and greater social value by building a safe, inclusive, and sustainable transportation ecosystem.**Job Summary**We're looking for an...


  • Bogotá, Bogotá D.E., Colombia Adidas A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Retail Accounting Leader to join our team at Adidas. This is an exciting opportunity to drive continuous improvement and lead the development of sustainable, accurate, and efficient retail processes.


  • Bogotá, Bogotá D.E., Colombia Hire Horatio Cx A tiempo completo

    About the Company: Hire Horatio Cx is a forward-thinking organization seeking a skilled Part-Time Web Developer to take ownership of our website, hirehoratio.com. We value flexibility and collaboration with our marketing and design teams.About the Role: As a Freelance Web Development Specialist, you will be responsible for maintaining, updating, and...


  • Bogotá, Bogotá D.E., Colombia Lenovo A tiempo completo

    Client Relationship ManagerWe are seeking a Client Relationship Manager to build and maintain long-lasting relationships with clients in the Consumer Retail B and Reseller markets.Key Responsibilities:Establish trust and respect with clients to drive business growth.Understand client needs and communicate product value to meet their expectations.Liaise with...


  • Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completo

    Job Title: Finance Business Process Improvement SpecialistAbout the Role: We are seeking an experienced Finance Business Process Improvement Specialist to join our team at SAP. As a Business Process Improvement Specialist, you will be responsible for analyzing and optimizing financial processes to improve efficiency and effectiveness.Key...

  • IT Support Specialist

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Hire Horatio Cx A tiempo completo

    Job DescriptionWe are seeking a highly skilled IT Support Specialist to join our team at Hire Horatio Cx.About the RoleThe IT Support Specialist will provide technical assistance and support to end-users regarding computer systems, hardware, software, and common network-related issues. This role is crucial in ensuring the smooth operation of computer systems...


  • Bogotá, Bogotá D.E., Colombia Munich Re A tiempo completo

    Job OverviewMunich Re is seeking a highly skilled Strategic Procurement Process Improvement Specialist to join our team. As a key member of our Global Procurement Operations group, you will play a critical role in driving process improvement initiatives and implementing strategic procurement solutions.


  • Bogotá, Bogotá D.E., Colombia Citigroup A tiempo completo

    Job DescriptionIn today's fast-paced financial environment, Citigroup's Trade business is navigating a complex landscape of automation, artificial intelligence, cyber threats, and stringent regulations. To stay ahead, we're driving a culture of change, global alignment, and continuous adaptation. Our goal is to enhance our operational model by aligning with...


  • Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    **Job Overview**Scotiabank is seeking a highly skilled Business Process Improvement Specialist to join our team in Bogota, Colombia. As a key member of our Global Enterprise Technology team, you will play a crucial role in driving process improvements and ensuring the stability and reliability of our technology stacks.**Job Description**The Business Process...

  • Recruitment Coordinator

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completo

    Job SummaryHire Horatio CX is seeking a skilled Recruitment Specialist to manage all aspects of the recruiting process. This role involves coordinating logistics, maintaining candidate pipelines, and ensuring a positive interview experience for applicants.Key Responsibilities:Coordinate the recruitment process, including scheduling interviews and managing...


  • Bogotá, Bogotá D.E., Colombia Gp Strategies Corporation A tiempo completo

    Job Title: Technical Analyst Cx- BogotáAbout the Role:At Gp Strategies Corporation, we are seeking a skilled Technical Analyst to join our Customer Experience department. In this role, you will be responsible for providing technical support and ensuring the stability and proper functioning of digital tools for the after-sales area of our dealerships.Main...

  • Service Delivery Manager

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    Service Delivery Role OverviewAs a Service Delivery Manager at Endava, you will be responsible for ensuring the delivery of services to our clients and their customers. This involves defining and shaping the best processes and tools for the client to maintain and increase a product's value and manage the relationship between the client and our operational...


  • Bogotá, Bogotá D.E., Colombia Latamcent A tiempo completo

    As a Sales Process Improvement Specialist at Latamcent, you will play a crucial role in driving sales growth and expanding our client base. The ideal candidate will have 3+ years of experience in B2B sales, preferably in a SaaS environment targeting SMB's.Key Responsibilities:- Identify and qualify new sales opportunities through both inbound and outbound...