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Strategic Business Improvement Manager
hace 1 mes
DiDi Global Inc., the world's leading mobility technology platform, is seeking a highly skilled CX & Relationship Manager - Continuous Improvement. This individual will play a crucial role in building and maintaining relationships with our BPOs (Business Process Outsourcing) and other areas within the company to guarantee our quality standards and customer experience satisfaction.
In this position, you will be responsible for delivering exceptional services to our clients, leading key cross-functional projects in CX, and demonstrating expertise and experience in the CX area. You will also begin to lead a team or projects, assist and empower others, and independently make plans for sub-areas and facilitate the execution of the strategy.
About DiDiOur team is passionate about delivering a WOW service to our clients. We strive to create valuable experiences for our users in everything we do, innovate new experiences that are safe, pleasant, and efficient, and analyze valuable metrics to navigate the business landscape strategically.
We believe in Win-win Collaboration, where success is a team sport. When we work to help our partners and colleagues win, we win, too. We communicate with candor and execute with excellence in all we do, always striving to do better by venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
Job Responsibilities- Ensure services are being delivered to the organization's clients.
- Lead key cross-functional projects in CX.
- Demonstrate expertise and experience in the CX area, providing professional guidance to the team.
- Begin to lead a team or projects, assist and empower others.
- Independently make plans for sub-areas and facilitate the execution of the strategy.
The ideal candidate will have 5+ years' work experience in process improvement roles, fluent English and Spanish, deep experience with continuous improvement methodologies, and excellent oral and written communication skills.
What We OfferWe offer a competitive salary range of $90,000-$120,000 per year, depending on experience, as well as opportunities for growth and development in a dynamic and fast-paced environment. We value diversity and inclusion, promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.
