Customer Service Representative

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Kaplan International Languages A tiempo completo

The Customer Service Representative will be responsible for processing student enrollment applications from overseas, maintaining our student database, generating invoices, and monitoring invoice accuracy. They will establish regular communication with students and field staff, providing high-quality customer service and completing special projects as needed.

Key Responsibilities:

  • Handle student enrollments (bookings) to KLG schools in the US, Canada, UK, Ireland, Germany, France, and Switzerland.
  • Support the B2C and B2B Sales Team based in Brazil to achieve sales targets for the market.
  • Maintain student database and student arrival pipeline.
  • Provide prompt advice and support to student inquiries related to visa, payment, and arrival to our schools.
  • Develop excellent relationships with students.
  • Build strong relationships with colleagues in all schools across different destinations and develop a high level of familiarity with each school's staff and facilities.
  • Provide efficient, friendly, and proactive customer service to students and school personnel.
  • Continually look for ways to improve service, response times, and quality of information.
  • Take responsibility for own administrative tasks, including filing, running reports, collecting payments, etc.
  • Understand/update/brief the Customer Service Team Manager when necessary on status of students, including arrival, credit control, and finance issues.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor's Degree or equivalent.
  • Strong written and verbal communication skills.
  • Exceptional organizational skills and the ability to solve problems and meet deadlines.
  • Commitment to excellence in customer service.
  • Data entry skills with keen attention to detail.
  • Ability to work independently and as a team.
  • Fluent in Portuguese and English.
  • 1-2 years of experience in customer service.

Physical Requirements:

  • Sitting.
  • Standing.
  • Walking.
  • Climbing.
  • Lifting up to 50+ pounds.
  • Pulling.
  • Pushing.
  • Carrying.
  • Grasping.
  • Reaching.
  • Bending.
  • Visual Acuity - Color Determination.
  • Speaking.
  • Listening.

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