Technical Account Manager
hace 2 días
Job Overview:
Fortinet, Inc. is seeking an experienced Technical Account Manager to join our team in the LATAM region.
About the Role:
This is a unique opportunity to work with customers to provide technical guidance and support, while driving business growth and revenue.
Key Responsibilities:
- Collection and analysis of customer network information
- Recommend actions based on analysis
- Customer education and knowledge transfer through webinars and workshops
- Software recommendation and bug scrub reports
- Upgrade testing and best practice deployment documentation
- Management of technical cases and expectation setting
- Conduct weekly status conference calls and quarterly reports
- Provide direct technical email and phone support
Requirements:
- Minimum of five years relevant professional experience preferably in the network industry
- Strong network security and routing experiences
- Exceptional customer service orientation and strong communications skills
- Proficient with MS Word, PowerPoint, and Excel
- Scripting and Windows server app experience
- Willingness to travel
Estimated Salary: $80,000 - $120,000 per year
Benefits:
The successful candidate will enjoy a competitive salary, benefits package, and opportunities for career growth and development.
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