Technical Account Manager

hace 2 días


Barranquilla, Atlántico, Colombia Fortinet, Inc. A tiempo completo

Job Overview:

Fortinet, Inc. is seeking an experienced Technical Account Manager to join our team in the LATAM region.

About the Role:

This is a unique opportunity to work with customers to provide technical guidance and support, while driving business growth and revenue.

Key Responsibilities:

  • Collection and analysis of customer network information
  • Recommend actions based on analysis
  • Customer education and knowledge transfer through webinars and workshops
  • Software recommendation and bug scrub reports
  • Upgrade testing and best practice deployment documentation
  • Management of technical cases and expectation setting
  • Conduct weekly status conference calls and quarterly reports
  • Provide direct technical email and phone support

Requirements:

  • Minimum of five years relevant professional experience preferably in the network industry
  • Strong network security and routing experiences
  • Exceptional customer service orientation and strong communications skills
  • Proficient with MS Word, PowerPoint, and Excel
  • Scripting and Windows server app experience
  • Willingness to travel

Estimated Salary: $80,000 - $120,000 per year

Benefits:

The successful candidate will enjoy a competitive salary, benefits package, and opportunities for career growth and development.


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