Client Success Manager
hace 5 meses
Client Success Manager
Bringing smiles is what we do at TTECfor you and the customer. As part of the Client Success team, working in Barranquilla, Colombia, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
**What You’ll be Doing**Supporting a new client within our Banking, Financial Services, and Insurance (BFSI) industries.
You'll be involved in account management for Fortune 100 customer experience and customer acquisition outsourcing engagements across the Engage capabilities at TTEC. Developing and expanding existing accounts, you’ll be the trusted advisor in an internal and client-facing role bringing services and solutions to the client(s) in partnership with the VP, Client Success Partner (CSP). You’ll achieve success as you manage strategic account planning, business development, client communications, client satisfaction, and account budget/invoicing.
You'll report to a vertical Client Success Partner. Working as an individual contributor, you’ll work with sales leaders and executives, marketing teams, channel partners, delivery leaders and others across the organization to ensure success. You’ll also support the CSP in the launches of new logo programs and implementation activities.
**During a Typical Day, You’ll**
- Be the primary regional contact for our newest financial services client, working alongside our operations team on their engagements and programs
- Facilitating growth and expand the client(s) portfolio by facilitating the account planning process and keeping Salesforce up to date with a focus on growth opportunities
- Develop action plans to address negative feedback, prevent further client issues, and lead client-facing meetings, quarterly business reviews, site visits, and other strategic planning sessions
- Oversee contract renewals, strategic planning, preparation of documentation, statements of work, change requests, requests for proposal responses, and other contract documentation
- Develop process improvements, measurements scorecards, and outcomes as you ensure issues are thoroughly sorted and service level agreements are met
- Lead teams to develop successful client transformation, continuously improving and optimizing programs
- Complete ad hoc requests along the way
**What You Bring to the Role**
- Bachelor’s Degree with call center experience in Operations/Client Management
- Project management experience and operational background as you connect the dots and read between the lines to find best-fit solutions for the client(s)
- Build relationships with senior-level executives to influence purchase and buying decisions
- Expertise in building customer relationships and helping develop business solutions
- Develop and contribute to proposals and customer presentations with decision-makers
- Organize internal/external resources in response to customer needs
- Articulate how TTEC capabilities align with client requirements
- Client-facing communication and presentation skills are critical to this role
**What You Can Expect**
- An annual incentive program
- Medical, dental, and vision
- Tax-advantaged healthcare accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
- Tuition reimbursement and access to thousands of free online courses
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
LI-Onsite
**Primary Location**: : Colombia-Atlantico-Barranquilla
-
Client Success
hace 4 meses
Barranquilla, Colombia Solvo Global SAS A tiempo completo¿Cuentas con experiência en customer service y administrativa? Esta oportunidad es para ti. En Solvo Global estamos en busca de alguien altamente motivado y centrado en el cliente para unirse a nuestro equipo como "Mobile Coach". Este papel es fundamental para nuestra estrategia de éxito del cliente, combinando elementos de apoyo al cliente y gestión...
-
Customer Success Manager
hace 5 meses
Barranquilla, Colombia Jumio A tiempo completo**Role Purpose**: **Role Value**: The primary values of this role are focused on creating positive customer outcomes and ensuring high levels of customer satisfaction. You have deep product and industry knowledge and through your strong relationships with customers, you will understand their objectives and drive progress towards them. Your performance has a...
-
Account Manager
hace 3 días
Barranquilla, Atlántico, Colombia WODBOX - 12R A tiempo completoWe are seeking a highly motivated and experienced Account Manager to join our team at {company}. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.The successful candidate will be responsible for:Building and maintaining strong relationships with existing...
-
Customer Success Champion
hace 2 meses
Barranquilla, Colombia HCL Technologies A tiempo completo**Job Role Summary** Responsible for identifying on the ground issues agents at the PSO (Partner Support Operations) are facing and coordinating the resolution with the Customer Success Enablers (L2) teams promoting the continuous improvement of productivity, service quality and customer satisfaction. **Purpose**: Responsible for smooth running of the...
-
Customer Success Champions
hace 2 meses
Barranquilla, Colombia HCL Technologies A tiempo completoResponsible for identifying on the ground issues agents at the PSO (Partner Support Operations) are facing and coordinating the resolution with the Customer Success Enablers (L2) teams promoting the continuous improvement of productivity, service quality and customer satisfaction. **Purpose**: Responsible for smooth running of the Project as per the plan...
-
Account Manager
hace 2 semanas
Barranquilla, Atlántico, Colombia SellCord A tiempo completoJob OverviewSellCord is a leading agency specializing in launching and scaling brands on Walmart. Our proprietary tool, Refund Stacker, offers Walmart sellers a comprehensive and effective solution for managing reimbursement claims. We are seeking an entry-level Account Manager to join our Refund Stacker team and play a key role in supporting client...
-
Service Desk Team Lead Manager
hace 7 días
Barranquilla, Atlántico, Colombia Auxis A tiempo completoJob OverviewAuxis is a leading provider of managed services and infrastructure solutions, and we're seeking a highly skilled Service Desk Team Lead Manager to join our team.The Service Desk Team Lead Manager will be responsible for providing professional business and information technology services, both individually and as part of a project team, with a...
-
Supervisor Senior Call Center Campañas Comerciales
hace 4 meses
Barranquilla, Colombia Grupo COS (Customer Operation Success) A tiempo completoActualmente, CUSTOMER OPERATION SUCCESS S.A.S., una destacada empresa en la industria de servicios de atención al cliente, está buscando un Supervisor Senior de Campañas Comerciales para unirse a nuestro equipo dinámico y orientado a resultados. Estamos buscando personal con excelentes habilidades en indicadores, Excel y supervisión de grupos de...
-
Accounts Payable Operations Manager
hace 7 días
Barranquilla, Atlántico, Colombia Stt Group Sucursal Colombia A tiempo completoThe Stt Group Sucursal Colombia seeks an experienced Accounts Payable Operations Manager to join its team in Barranquilla, Colombia.As an Accounts Payable Operations Manager, you will play a crucial role in ensuring the efficient processing of payables, travel & expense, and vendor control transactions. Your primary responsibility will be to process these...
-
Ads Manager
hace 5 meses
Barranquilla, Colombia Robert Ventures A tiempo completoRobert Ventures, a leading alternative asset investment company focused on real estate and Web3 investments, is seeking an Ads Manager to join their dynamic and innovative team. As an Ads Manager at Robert Ventures, you'll develop, implement, and manage advertising strategies across multiple platforms and audiences. You'll work closely with our team to...
-
Auxiliar de Mantenimiento
hace 5 meses
Barranquilla, Colombia Grupo COS (Customer Operation Success) A tiempo completoCUSTOMER OPERATION SUCCESS S.A.S es un BPO enfocado en brindar soluciones de atención al cliente y servicios de operaciones. Actualmente, nos encontramos en la búsqueda de un auxiliar de mantenimiento de instalaciones, locativos, para unirse a nuestro equipo en las ciudades de (Bogotá, Medellín, Barranquilla) **Requisitos**: *Bachiller Técnico o...
-
General Manager, Marriott Barranquilla
hace 2 semanas
Barranquilla, Atlántico, Colombia Marriott International A tiempo completoJob SummaryThe General Manager is responsible for the overall success of the property, ensuring exceptional guest satisfaction, employee engagement, and financial performance. This strategic business leader will develop and execute business plans, drive revenue growth, and maintain a strong brand image.Key Responsibilities• Develop and implement business...
-
I.t Manager Bilingue
hace 5 meses
Barranquilla, Colombia Venture Global Solutions A tiempo completo**Venture Global Solutions** is in search of a skilled Bilingual IT Manager to join our IT operations. To join the department's objectives, and performance, ensuring legal compliance and the implementation of the organization’s mission and talent strategy. - Location: Barranquilla - Position: Full-time. - Job Type: On-site. **About Us** Venture Global...
-
Manager, Service Delivery
hace 4 meses
Barranquilla, Colombia TTEC A tiempo completoManager, Service Delivery **Service Delivery Manager** Bringing smiles is what we do at TTECfor you and the customer. As a Service Delivery Manager working onsite in Barranquilla, Colombia. You’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...
-
Account Manager
hace 7 días
Barranquilla, Atlántico, Colombia SellCord A tiempo completoJob OverviewWe are seeking an experienced Account Manager to join our Refund Stacker team at SellCord. As an Account Manager, you will be responsible for managing relationships with Walmart sellers and ensuring the efficient handling of their reimbursement claims.Key ResponsibilitiesManage client reimbursement claims, covering issues such as inventory...
-
Account Manager
hace 2 semanas
Barranquilla, Atlántico, Colombia SellCord A tiempo completoAbout the RoleWe are seeking a highly skilled Account Manager to join our Refund Stacker team at SellCord. As an Account Manager, you will be responsible for building and maintaining strong relationships with Walmart sellers, ensuring they receive the best support and service.Key ResponsibilitiesManage client reimbursement claims, covering issues such as...
-
Digital Marketing Manager
hace 4 meses
Barranquilla, Colombia Eddy Pump A tiempo completoWe are a group of B2B industrial equipment companies dedicated to excellence and innovation. With a strong commitment to our clients and a passion for delivering top-notch solutions, we are seeking an experienced Digital Marketing Manager to lead our digital marketing efforts across our portfolio of B2B companies. If you possess expertise in WordPress...
-
Digital Marketing Manager
hace 5 meses
Barranquilla, Colombia Eddy Pump A tiempo completoWe are a group of B2B industrial equipment companies dedicated to excellence and innovation. With a strong commitment to our clients and a passion for delivering top-notch solutions, we are seeking an experienced Digital Marketing Manager to lead our digital marketing efforts across our portfolio of B2B companies. If you possess expertise in WordPress...
-
Client Manager
hace 5 meses
Barranquilla, Colombia Life Academy A tiempo completo**Life Academy Overview** J**ob Overview** The person who will fill this position will be a professional focused on business development in the financial education and trading sector. His main responsibility will be to contact new clients, generate new sales, maintain quality in communications and analyze the market, all under a system of compliance with...
-
Financial Manager
hace 5 meses
Barranquilla, Colombia Solvo Global A tiempo completo**Position**:Financial Manager **City**:Barranquilla (On site) **Schedule**:Monday to friday from 9am to 6pm **Remuneration**: $6'500.000 - 7'000.000 **Job description**: The Finance Manager position exists to provide financial direction and accountability for the organization as well as perform administrative duties as needed. The Manager leads and...