Technical Support Specialist for iGaming Content Provider

hace 2 días


Colombia Pentasia A tiempo completo

About the Role

Our client, a leading provider of online gaming content in the LatAm region, seeks an experienced IT Help Desk Engineer to provide top-notch technical support and maintain seamless IT operations. Based in Colombia, you will be responsible for delivering exceptional customer service to employees regarding IT-related issues and queries.

Main Responsibilities:

  • Offer proactive and timely assistance on phone calls and emails from LATAM employees with IT issues
  • Maintain 1st and 2nd line customer support, troubleshooting problems with in-house software, hardware, and network infrastructure
  • Support IT purchases, inventory management, and ensure Active Directory, Office 365, Exchange Online, SharePoint Online, and Intune are running smoothly
  • Document all requests in Jira and escalate complex issues to external technical support when necessary
  • Provide in-house training on MS Office applications and publish support documentation for staff

Requirements:

  • Demonstrated experience as a Help Desk Engineer or System Administrator
  • Expertise in Office 365, AD Users, and PowerShell (a plus)
  • Proficiency in Windows, MacOS, iOS, and networking fundamentals
  • Familiarity with various operating systems and platforms
  • Fluency in English and Spanish
  • Excellent communication, collaboration, and problem-solving skills
  • Adaptability, flexibility, and ability to work remotely

Salary: An estimated monthly salary of $800-$1200 USD is available for this position, commensurate with qualifications and experience.



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