Technical Support Specialist for iGaming Content Provider
hace 2 días
About the Role
Our client, a leading provider of online gaming content in the LatAm region, seeks an experienced IT Help Desk Engineer to provide top-notch technical support and maintain seamless IT operations. Based in Colombia, you will be responsible for delivering exceptional customer service to employees regarding IT-related issues and queries.
Main Responsibilities:
- Offer proactive and timely assistance on phone calls and emails from LATAM employees with IT issues
- Maintain 1st and 2nd line customer support, troubleshooting problems with in-house software, hardware, and network infrastructure
- Support IT purchases, inventory management, and ensure Active Directory, Office 365, Exchange Online, SharePoint Online, and Intune are running smoothly
- Document all requests in Jira and escalate complex issues to external technical support when necessary
- Provide in-house training on MS Office applications and publish support documentation for staff
Requirements:
- Demonstrated experience as a Help Desk Engineer or System Administrator
- Expertise in Office 365, AD Users, and PowerShell (a plus)
- Proficiency in Windows, MacOS, iOS, and networking fundamentals
- Familiarity with various operating systems and platforms
- Fluency in English and Spanish
- Excellent communication, collaboration, and problem-solving skills
- Adaptability, flexibility, and ability to work remotely
Salary: An estimated monthly salary of $800-$1200 USD is available for this position, commensurate with qualifications and experience.
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Colombia Pentasia A tiempo completoAbout the RoleWe are seeking an IT Help Desk Engineer to support our client, a prominent iGaming content provider, in the LatAm region.As a key member of our team, you will be responsible for providing 1st and 2nd line customer support, troubleshooting IT-related problems, and maintaining a high level of customer satisfaction.The ideal candidate will have...
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