Senior Operations Manager
hace 7 meses
**Job Description: Senior Operations Manager**
What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Senior Operations Manager.
**Responsibilities**:
- As a Senior Operations Manager, you will manage day-to-day operations business, including performance, billing, and PNL.
- You will have weekly syncs with Operations Managers and Team Leads, as well as one on one coaching and development with TMs as needed.
- You will meet with Senior Management and clients as needed to continue business growth.
- You will be responsible for interviewing Operations Managers, Team Leads, and Quality Analysts. You will also promote department culture.
- We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.
- You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (example of KPI's: CSAT, AHT, Resolution rate)
**Requirements**:
- Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in a customer experience environment.
- BA/BS degree preferred.
- Experience managing supervisors, as well as coaching and developing Teammates.
**About TaskUs**
TaskUs (Nasdaq: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and HealthTech.
As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.
TaskUs is an equal opportunity employer
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
TaskUs is an Equal Opportunity Employer
-
Senior AI Data Operations Manager
hace 3 semanas
Colombia TaskUs Colombia SAS A tiempo completoWe are seeking a Senior AI Data Operations Manager to oversee data collection, creation, and annotation programs that drive state-of-the-art AI and machine learning models.In this role, you will be responsible for leading global teams and shaping operational strategies to deliver high-quality training data that meets client expectations. You will collaborate...
-
Logistics Operations Manager
hace 4 semanas
Colombia Encore Technologies A tiempo completoJob SummaryWe are seeking a highly skilled Logistics Operations Manager to join our team at Encore Technologies. As a key member of our logistics department, you will be responsible for overseeing the day-to-day operations of our shipping and receiving functions.
-
Operations Manager Bilingue Bpo
hace 2 semanas
Colombia S-workz A tiempo completoSworkz, Medellin, Antioquia Busca Operations Manager Bilingue Vacante Presencial, nível de ingles C1 Our expanding company is seeking to hire an operations manager (Bilingual) to join our leadership team. You will be in charge of providing inspired leadership for the operation of one of our organization's lines of business, which involves making important...
-
Senior Supply Chain Operations Manager
hace 4 semanas
Colombia Marble Headhunter A tiempo completoJob SummaryWe are seeking a highly skilled Logistics Manager to lead logistics operations for a large-scale agribusiness supply chain in Ghana. Reporting to the COO and working closely with the Operations Manager and Technical Maintenance Manager, this role is crucial for managing the movement of commodities from over 100 decentralized Trading Hubs to food...
-
Gdo Operations Manager
hace 2 días
Colombia MSD A tiempo completo**Position Overview**: Under the direction of the GDO leadership, the GDO Operations Manager is responsible for leading Mainly Senior clinical data managers (SCDMs) and Clinical Data Managers (CDMs) in operations tasks, both strategic and tactical in nature, within a Data Management Center (DMC) but not limited. They are responsible for ensuring the...
-
Senior Knowledge Manager for Analytic Operations
hace 3 días
Colombia Global Dimensions A tiempo completoCompany OverviewGlobal Dimensions is a dynamic, expanding HUBZone, service-disabled veteran-owned small business based in Virginia.We offer exciting opportunities in language/culture, training/education/instruction, IT, cyber security, and intelligence.Job DescriptionThe Senior Knowledge Manager will assist in aligning processes and technology to enable...
-
Operations Manager
hace 8 meses
Colombia TaskUS A tiempo completo**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Operations Manager
hace 9 meses
Colombia BETTER CONTEXT A tiempo completoPosition Overview: - ️An opportunity to work with an international company to grow our digital magazine and community of top marketing professionals. Strong base salary + performance bonus + opportunities for career growth. - ️We are seeking an Operations Manager with a strong background in communication, preferably within advertising or marketing, to...
-
Operations Manager
hace 7 meses
Colombia OutPlex A tiempo completo**Operations Manager** **Company Overview**: OutPLEX is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Our success can be attributed to one thing - outstanding agents who provide superior services and products to our customers. OutPLEX is a top Teleservices contact center...
-
Strategic Operations Manager
hace 4 semanas
Colombia Coupa Software, Inc. A tiempo completoCoupa Software, Inc., a pioneering technology company, is seeking an experienced Strategic Operations Manager to join our Talent Strategy team and HR organization. Why Work with Us?We empower our customers to make smarter, more profitable business decisions through our industry-leading total spend management platform. Our innovative technology and...
-
Operations Manager
hace 2 semanas
Colombia Fulcrum Latam A tiempo completoOperation Manager position serves as the link between division managers and the CEO & COO. The manager will work on reporting to include Key Performance Indicators, Budgets, and Forecasts. The Operations Managers role is a critical role in the product life-cycle, from ideation, to development, launch, growth, help, and support. The Ops Manager partners...
-
Logistics Operations Manager
hace 4 semanas
Colombia Isasol Sas A tiempo completoAbout Isasol Sas: We specialize in the international market of pork, beef, chicken, and turkey meat. Position Overview: Isasol Sas is looking for a Logistics Operations Manager to oversee daily logistics operations, ensuring seamless interactions between internal customers and suppliers. Essential Duties: Collaborate with Operations and Sales teams to plan...
-
Financial Operations Manager
hace 2 semanas
Colombia Select Assistants A tiempo completoWe're seeking a highly skilled Financial Operations Manager to join our dynamic team at Select Assistants.About the RoleThis is a remote position that offers an exciting opportunity to bridge financial and administrative responsibilities. As a key member of our team, you'll play a crucial role in managing our financial operations and ensuring seamless...
-
Operations Manager
hace 2 semanas
Colombia TTEC A tiempo completoOperations Manager **Service Delivery Manager** At TTEC, we're all about the Human Experience. Elevated. As a Service Delivery Manager in Bogota Colombia, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. **What You'll be Doing** Do you have...
-
Financial Operations Manager
hace 3 días
Colombia Kenvue A tiempo completoAbout KenvueKenvue is a forward-thinking organization that values innovation and diversity. Our team is dedicated to reimagining business processes to become more effective, efficient, and customer-centric.Job SummaryWe are seeking an experienced Financial Operations Manager to support our Invoice to Cash team in driving process optimization and ensuring...
-
Digital Operations Manager
hace 4 meses
Colombia Phoenix Support Services A tiempo completoUsaquen, Colombia | Posted on 02/22/2024 Country: Colombia About us Phoenix Support Services, established in 2019 and located in the Philippines, is the in-house support center of Advanced Digital Media Services—a startup full-service digital marketing company in the US. Our company encourages a healthy work-life balance through a remote work setup...
-
Customer Service Operations Manager
hace 4 semanas
Colombia Gove A tiempo completoJob Title: Customer Service Operations ManagerAbout GoveGove is seeking an experienced Customer Service Operations Manager to provide excellent customer service and ensure the efficient operation of our customer service department. As a key member of our team, you will play a crucial role in delivering outstanding customer experiences and driving business...
-
iGaming Studio Operations Manager
hace 3 días
Colombia Pentasia A tiempo completoCompany Overview">Pentasia Senior Recruitment Consultant | iGaming - Fintech - Blockchain is a leading recruitment agency connecting talented professionals with top companies in the iGaming industry. We are proud to partner with a renowned iGaming company based in Bogotá, Colombia.">About the Role">We are seeking an experienced Casino Shift Manager to join...
-
Campaign Operations Manager
hace 9 meses
Colombia Jules A tiempo completoHi there! We are Jules and our client is looking for a **Digital Marketing Project Manager!** **This position is open for people residing in LATIN AMERICA*** **Key Responsibilities**: - Oversee and manage digital marketing campaigns across various channels - Lead and manage team members remotely, ensuring productivity and target achievement - Coordinate...
-
Operations Manager
hace 4 meses
Colombia High Scale Ai A tiempo completoJoin Us: We are seeking an experienced and highly organized Operations Manager to oversee the day-to-day operations of our agency. The ideal candidate will be a strategic thinker with a strong background in operations management within the advertising or marketing industry. This role requires a hands-on approach to managing resources, optimizing...