Billing & Collections Specialist

hace 6 días

Colombia Virtuagym A tiempo completo

As Virtuagym keeps on growing, we are now looking for a new face to complement our team. As** Billing & Collections Specialist **you will be joining our Finance Automation team. Will you join us to create a healthier and happier world?

This is a remote position from Colombia, where you will be working for our global teams. We are a **remote-friendly** company, meaning you can **work from your home whenever you want **and of course at our office in Medellin. It’s up to you Additionally, you can work from **any location you want within the Americas** for up to 4 weeks at a time for a maximum of 12 weeks in a year. This is a full-time position.

**What this role looks like**:
As our Billing & Collections Specialist, you will be optimizing financial operations and ensuring timely payments, playing a crucial role in managing our billing processes, collections, and driving efficiency in financial operations

You are part of a diverse and international Finance team where you manage the financial aspects of a business playing a crucial role in managing the financial transactions of the organization, focusing on the billing process to our clients and ensuring the right timely collection of payments.

**S**ome of your key tasks as a Billing & Collections Specialist**:

- Execute the end-to-end billing process, ensuring accurate and timely invoicing
- Act as the primary point of contact for billing-related queries and concerns.
- Follow up on overdue payments and implement collection strategies to recover outstanding balances.
- Communicate with customers regarding payment status and resolve any disputes or concerns they may have.
- Implement and maintain effective collections strategies to minimize outstanding payments.
- Collaborate with Customer Success, Operations, and other relevant teams to streamline communication and processes.
- Proactively address and collaborate with other departments about customer inquiries related to billing, fostering positive relationships.
- Identify opportunities to streamline and automate billing and collections processes for increased efficiency.

**What you will bring to the team**:

- Recently graduated with a degree in Finance, Accounting, Business Administration, Engineering or a related field.
- 6 months to 1+ years of experience in billing and collections, preferably in a tech or SaaS environment.
- Familiarity with billing software. Experience with Billing Platforms, preferably Netsuite and/or Stripe, would be a plus.
- Proven track record in optimizing billing and collections processes.
- Positive energy, adaptability, and a fast learner, thriving in a dynamic work environment.
- Strong analytical and technical skills with a focus on billing and financial operations
- Interested in Finance Automation and excited for the potential of AI in this domain
- Fluent in both Spanish and English **[must have]**; additional languages are advantageous.

**Here’s why you should join our team**

**Benefits**:
Remote-friendly: you can work from home in Colombia whenever you like.
21 holidays (on a US based holidays calendar, based on a full-time contract).

A one time working from home allowance.

We provide your home office set-up hardware.

The Virtuagym Health Program: a monthly contribution towards your gym subscription, and a full Virtuagym at Work Premium Access.

✈ Work from abroad for up to 12 weeks a year with a maximum of 4 consecutive weeks in LATAM or even Around the World.

Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

**Cultural perks**:
Many opportunities for personal and professional growth within the company.

A fun, healthy, and international work environment made up of over 35+ nationalities.

We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.
- Organized Virtuagym sports events throughout the year.

Awesome company events such as New Year's dinners, summer outings etc.

**About Virtuagym**
Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.

Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 200+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO. The primary focus of our Medellín office is to manage the North and South American market.

Every day wi

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