Bilingual Customer Service Representative
hace 2 semanas
We are seeking a highly skilled Bilingual Agent to join our team at KM2 Solutions. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients in a bilingual capacity.
Key Responsibilities- Customer Communication: Respond to customer inquiries, resolve issues, and provide product information in a professional and courteous manner.
- Problem-Solving: Troubleshoot customer complaints and concerns, and escalate priority issues to management as needed.
- Research and Information: Research customer information and provide accurate responses to their inquiries.
- Order Processing: Process customer orders, applications, and forms in a timely and efficient manner.
- Call Routing and Follow-up: Route incoming calls to the appropriate resources and follow up on complicated customer calls as required.
- Education: High school diploma or equivalent.
- Language Skills: Fluent in English and Spanish (C1 level or higher).
- Communication Skills: Excellent verbal and written communication skills.
- Computer Skills: Proficient in computer software and systems.
- Teamwork: Ability to work effectively in a team environment.
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