USAC Bilingual Customer Service Representative

hace 21 horas

Bogotá, Bogotá D.E., Colombia 3M A tiempo completo
Join Our Team as a USAC Bilingual Customer Service Representative

At 3M, we're committed to innovation and excellence. We're seeking a highly skilled and motivated USAC Bilingual Customer Service Representative to join our team.

Key Responsibilities:
  • Act as the primary liaison between 3M and our customers, providing exceptional service and support.
  • Handle order entry, order status, product information inquiries, complaints, pricing, shipping, and inventory requests and issues.
  • Communicate clearly and professionally with external customers and internal 3M personnel by telephone and/or written correspondence.
  • Manage worklists, including raising internal tickets to address issues/concerns with order management, shipping/tracking, product inquiries, and pricing/invoicing.
  • Systematically solve problems related to material information records and master data monitoring.
  • Communicate and work with price change activity, reviewing order reports, and communicating with customers and internal teams.
  • Educate and inform customers about various processes and direct them to appropriate resources.
  • Manage the customer order process from entry to delivery.
  • Develop and lead improvements and/or solutions to work processes and tools.
  • Handle non-routine and difficult inquiries, adapting techniques and methods to develop solutions for complex issues.
  • Resolve non-routine and difficult customer complaints and ensure responses to product and service inquiries.
  • Handle internal and external inquiries, claims, and complaints, interpreting policies and regulations, investigating problems, and communicating with other departments and providers to research and resolve issues.
  • Improve customer satisfaction by identifying patterns of problems and barriers to solutions, providing insights to resolve problems.
  • Participate in and maintain a quality service culture within the Customer Account Management Team.
  • Participate in Business Division/Supply Chain meetings and reviews to discuss customer accounts, ongoing issues, and areas of need.
  • May provide training to new employees and other members of work groups, develop and lead cross-functional business teams, and act as a project liaison.
Requirements:
  • Bachelor's degree or higher from an accredited institution.
  • One (1) year of combined experience in accounts receivable, accounts payable, finance, customer service experience, and/or a direct experience in a 3M Customer Services role in a private, public, government environment.
  • English language proficiency level C1.
Preferred Qualifications:
  • Possess a bachelor's degree or higher.
  • SAP system experience is preferred.
  • Experienced with cross-functional project leadership preferred.
  • Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers.
  • Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems.
  • Ability to follow through with commitments and show concern for the needs of others.
  • Excellent oral and written communication, including presentation skills.
  • Clear and conceptual thinking ability; excellent judgment and discretion.
  • Prefers to stay busy with a full workload and enjoys meeting challenges.
  • Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines.
  • Knowledge or experience within 3M Customer Services role and responsibilities.
Supporting Your Well-being:

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

  • Bilingual Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Outplex A tiempo completo

    Customer Service Representative - BilingualWe are seeking a highly motivated and enthusiastic individual to join our customer service team at Outplex. As a Bilingual Customer Service Representative, you will be responsible for handling inbound inquiries via phone, assisting customers with general questions, and resolving problems and clarifying issues.Key...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia TTEC A tiempo completo

    Bilingual Customer Service Representative OpportunityWe are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team in Bogotá, Colombia. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, resolving issues, and exceeding customer expectations.Key...

  • Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia 3M A tiempo completo

    Join 3M's Innovative Team as a USAC Customer Service RepresentativeAt 3M, we're committed to innovation and creativity. As a USAC Customer Service Representative, you'll have the opportunity to collaborate with diverse teams around the world and make a meaningful impact in your role.The Impact You'll MakeAs a USAC Customer Service Representative, you'll be...

  • Bilingual Customer Service Representative

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Teletech Holdings, Inc. A tiempo completo

    Unlock Your Potential as a Bilingual Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you have a flair for languages and a knack for problem-solving? We're seeking a talented Bilingual Customer Service Representative to join our team in Bogota, Colombia.About the RoleAs a Bilingual Customer Service...

  • Customer Service Representative

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia 3M A tiempo completo

    Join 3M's Innovative Team as a USAC Customer Service RepresentativeAt 3M, we're committed to innovation and creativity. As a USAC Customer Service Representative, you'll have the opportunity to collaborate with diverse teams around the world and make a meaningful impact in your role.The Impact You'll MakeAs a USAC Customer Service Representative, you'll be...

  • Customer Service Representative

    hace 3 días

    Bogotá, Bogotá D.E., Colombia 3M A tiempo completo

    Join 3M's Innovative Team as a USAC Customer Service RepresentativeAt 3M, we're committed to innovation and creativity. As a USAC Customer Service Representative, you'll have the opportunity to collaborate with diverse teams around the world and make a meaningful impact in your role.The Impact You'll MakeAs a USAC Customer Service Representative, you'll be...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Outplex A tiempo completo

    Customer Service Representative Job Description **About the Role** We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Outplex. As a representative, you will be the face of our company, providing exceptional customer care and support to our clients. **Key Responsibilities** * Handle inbound inquiries via...

  • Bilingual Customer Service Representative

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completo

    Job Summary:KM2 Solutions is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key Responsibilities:Customer Service: Respond to...

  • Bilingual Customer Service Representative

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia TTEC A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team at TTEC. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and exceeding customer satisfaction goals.Key ResponsibilitiesRespond to customer...

  • Customer Service Representative

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia 3M A tiempo completo

    Join 3M's Innovative TeamAt 3M, we're committed to innovation and creativity. As a USAC Customer Service Representative, you'll have the opportunity to collaborate with diverse teams and make a meaningful impact.The RoleAs a key liaison between 3M and our customers, you'll be responsible for:Handling order entry, status, and product information...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Bilingual Customer Service RepresentativeThis is a remote position that requires a proactive and empathetic individual to provide outstanding support to customers across various channels, including email, phone, chat, and social media.Key Responsibilities:Respond to customer inquiries, troubleshoot issues, and resolve concerns through email,...

  • Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Asurion A tiempo completo

    Customer Care and Sales RepresentativeAsurion is seeking a highly motivated and customer-focused individual to join our front-line support team as a Customer Care and Sales Representative. In this role, you will be responsible for providing exceptional customer service while selling our In-Home warranty service and other product offerings to customers on...

  • Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Iterum A tiempo completo

    Job Title: Customer Service RepresentativeWe are a multinational company with a presence in various countries, including Jamaica, Panamá, and Bogota. We believe in the talent of our Colombian team members and are looking for bilingual individuals with excellent customer service skills.Requirements:B2 English level24/7 availabilityWork on site in Bogota,...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completo

    Job SummaryWe are seeking a highly skilled Bilingual Agent to join our team at KM2 Solutions. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients in a bilingual capacity.Key ResponsibilitiesCustomer Communication: Respond to customer inquiries, resolve issues, and provide product information...

  • Bilingual Customer Service Representative

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Outplex A tiempo completo

    We are seeking enthusiastic individuals to join our customer service team at Outplex, a leading pet pharmacy company. As a Bilingual Customer Service Representative, you will be the face of our company, providing exceptional customer care to our clients.Key Responsibilities:Handle inbound inquiries via phone, assisting customers with general questions and...

  • Customer Service Representative

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Sitel A tiempo completo

    About SitelSitel is a global leader in the customer experience (CX) industry, with a team of 170,000 associates across the globe. We're the driving force behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and...

  • Customer Service Representative

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Customer Service Representative Job Description: We are seeking a skilled Customer Service Representative to join our team at BruntWork. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients through various communication channels. Key Responsibilities: * Manage inbound...

  • Customer Service Ambassador

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia TTEC A tiempo completo

    About the RoleWe're seeking a highly skilled Bilingual Customer Service Representative to join our team in Bogotá, Colombia. As a key member of our customer experience team, you'll play a vital role in delivering exceptional service to our clients.Key ResponsibilitiesProvide timely and effective resolutions to customer inquiries and issuesConduct research...

  • Customer Service Representative

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Sitel A tiempo completo

    About SitelSitel is a global leader in the customer experience industry, with 170,000 associates across the globe. We're the team behind the best experiences for +750 of the world's leading and digital-first brands.Our MissionWe deliver innovative CX solutions, technology, and expertise to support operational needs for our clients and deliver a seamless...

  • Customer Service Representative

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a skilled Customer Service Representative to join our team at BruntWork. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various communication channels.Key ResponsibilitiesManage inbound...