Strategic Team Lead

hace 1 mes


Barranquilla, Atlántico, Colombia Sutherland Global Services A tiempo completo

Sutherland Global Services is a leader in digital transformation, driving success for iconic brands worldwide.

As an Associate Manager with our team, you'll be part of shaping the future of business. We bring together human expertise and artificial intelligence to develop innovative solutions.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions.

You'll get to:

  1. Drive Performance: Manage a team of Consultants, meeting and exceeding all KPI targets.
  2. Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.
  3. Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.
  4. Inform Leadership: Keep management updated on the latest trends of end-user customers and provide feedback to Ops Managers.
  5. Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

To succeed in this role, you should have:

  1. Fluent language skills in Portuguese.
  2. A minimum of one year experience in BPO and team management.
  3. The ability to work in MS Office.
  4. Able to work in a fast-paced environment.
  5. Proactive in developing trust and professional rapport with employees and team members; work as a team player.
  6. Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements.
  7. Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner.

Based on your qualifications and experience, the estimated salary for this position is $60,000-$80,000 per annum.


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