Customer Service Team Lead
hace 3 semanas
Job Summary
The Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.
The Team Lead will provide support, direction, monitoring, and coaching to the assigned agents in all areas of job performance, including consumer contact processing, problem resolution, and work planning.
The Team Lead will work with the Customer Service Supervisor to monitor overall team performance, including achieving target transactional volume and quality measures, following the contractual and operational standards of the account.
Responsibilities
- Manage team productivity and utilization-focused on Client-Specific KPIs and Goals set by AUXIS Management.
- Design and implement process improvements.
- Support the administration of management tasks associated with payroll, separations, Leaves of Absence (LOA), Short Term Disability (STD), and on-boarding of new hires.
- Monitor overall team workload and reallocate/delegate tasks as necessary to ensure optimal team efficiency.
- Build morale, establish an atmosphere of team camaraderie, and promote a common team identity.
- Conduct weekly team meetings to discuss and identify issues of interest and concern, as well as weekly 1:1 check-in with each team member.
- Interview candidates for open positions and provide feedback on feasibility/team fit.
- Communicate and enforce local office policies, including time tracking requirements.
- Create and distribute weekly Status reports.
- Responsible for performing Quality evaluations per agent.
- Assess team talent, identifying stronger and weaker performers. Creates PIPs and defines supportive actions on low performers.
-
Customer Service Team Lead
hace 4 semanas
Barranquilla, Atlántico, Colombia Auxis A tiempo completoJob SummaryThe Customer Service Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the...
-
Customer Service Team Lead
hace 5 días
Barranquilla, Atlántico, Colombia Auxis A tiempo completoAt Auxis, we are seeking a skilled Customer Service Team Lead to oversee the daily operations of our customer service team. This is an exciting opportunity for a results-driven professional to join our dynamic team and make a significant impact on our clients' satisfaction.Job Description:The Team Lead will be responsible for managing a local team of...
-
Customer Service Lead
hace 3 semanas
Barranquilla, Atlántico, Colombia Auxis A tiempo completoJob SummaryThe Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in all...
-
Customer Service Team Lead
hace 1 mes
Barranquilla, Atlántico, Colombia Auxis A tiempo completoJob SummaryThe Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.ResponsibilitiesManage team productivity and utilization-focused on Client-Specific KPIs and Goals...
-
Service Desk Team Lead Manager
hace 4 semanas
Barranquilla, Atlántico, Colombia Auxis A tiempo completoJob OverviewAuxis is a leading provider of managed services and infrastructure solutions, and we're seeking a highly skilled Service Desk Team Lead Manager to join our team.The Service Desk Team Lead Manager will be responsible for providing professional business and information technology services, both individually and as part of a project team, with a...
-
Customer Service Representative
hace 1 mes
Barranquilla, Atlántico, Colombia Glowtouch technologies A tiempo completoJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our contact center, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for all interactions.Key Responsibilities Gather and register information from...
-
Customer Service Professional
hace 3 semanas
Barranquilla, Atlántico, Colombia Officepartners360 A tiempo completoJob Title: Storage Solutions SpecialistAbout the Role: We are seeking a dynamic and customer-focused individual to join our team as a Storage Solutions Specialist. As a key member of our sales team, you will play a crucial role in handling inbound storage inquiries, converting them into rentals, and ensuring customers find the perfect space to meet their...
-
Customer Service Representative
hace 4 semanas
Barranquilla, Atlántico, Colombia OfficePartners360 A tiempo completoAt OfficePartners360, we are seeking a highly motivated and results-driven Storage Solutions Consultant to join our team.As a Storage Solutions Consultant, you will play a crucial role in handling inbound storage inquiries, assisting customers in finding the ideal storage solutions, and converting them into rentals.Key Responsibilities:Handling inbound...
-
Customer Service Representative
hace 2 semanas
Barranquilla, Atlántico, Colombia GlowTouch LLC A tiempo completoWe are UnifyCX, a global business process outsourcing company with locations in the US, Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. Our team is growing, and we're looking for a Customer Service Representative to join our motivated and ambitious team in Barranquilla, Colombia.As a Customer Service Representative, you will be...
-
Customer Service Representative
hace 4 semanas
Barranquilla, Atlántico, Colombia GlowTouch LLC A tiempo completoAt UnifyCX, we are seeking a highly skilled Customer Service Representative to join our team in Barranquilla, Colombia. As a pioneer in our new site, you will be responsible for providing exceptional customer service to members, attorneys, and associates through inbound and outbound calls.Key Responsibilities:Information Gathering and Registration: Obtain...
-
Customer Service Ambassador
hace 6 días
Barranquilla, Atlántico, Colombia GlowTouch LLC A tiempo completoJob Summary: We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team in Barranquilla, Colombia. As a key representative of our company, you will be responsible for delivering exceptional customer service through inbound and outbound calls.About the Role: The Customer Service Ambassador will be the first point of...
-
Multilingual Customer Service Specialist
hace 4 semanas
Barranquilla, Atlántico, Colombia Movate Technologies Services Limited A tiempo completoJob OverviewWe are seeking a highly skilled Multilingual Customer Service Specialist to join our team at Movate Technologies Services Limited. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients across multiple channels, including phone, chat, and email.Key ResponsibilitiesDeliver world-class...
-
Customer Service Representative
hace 3 semanas
Barranquilla, Atlántico, Colombia Auxis A tiempo completoJob Title: Customer Service AdministratorAbout the Role:Auxis is seeking a skilled Customer Service Administrator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Payment Processing: Process monthly payments, reinstatements, and renewals for...
-
Customer Service Representative
hace 1 semana
Barranquilla, Atlántico, Colombia Glowtouch Llc A tiempo completoAbout UnifyCXUnifyCX is a leading Global Business Process Outsourcing company with multiple locations worldwide, providing personalized contact centers, business processing, and technology outsourcing solutions. With nearly two decades of operations, we have grown from a small team to a global company with thousands of staff members supporting international...
-
Customer Service Operations Manager
hace 5 días
Barranquilla, Atlántico, Colombia Auxis A tiempo completoAt Auxis, we're looking for a highly skilled Customer Service Operations Manager to join our team. This is a full-time position that requires strong leadership and customer service skills.About the RoleThis role will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis...
-
Customer Service Representative
hace 6 días
Barranquilla, Atlántico, Colombia Glowtouch technologies A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our global operations team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients through various communication channels.
-
Senior Quality Lead
hace 4 semanas
Barranquilla, Atlántico, Colombia Sutherland A tiempo completoSenior Quality Lead - Senior Associate - Customer ExperienceWe are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Senior Associate Manager who will lead, develop, and motivate a high-performance...
-
Customer Service Representative
hace 1 mes
Barranquilla, Atlántico, Colombia Auxis A tiempo completoJob SummaryThe Customer Service Representative will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.ResponsibilitiesAnswer customer calls regarding client...
-
Customer Service Representative
hace 3 semanas
Barranquilla, Atlántico, Colombia Sitel A tiempo completoAbout UsSitel is a global leader in the customer experience industry, with a team of 170,000 associates across the globe. We deliver innovative CX solutions, technology, and expertise to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Job SummaryWe are seeking a bilingual (Spanish and...
-
Customer Service Representative
hace 3 semanas
Barranquilla, Atlántico, Colombia Auxis A tiempo completoJob SummaryThe Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.ResponsibilitiesAnswer customer calls regarding client...