Customer Service Team Lead

hace 1 día

Barranquilla, Atlántico, Colombia Auxis A tiempo completo

At Auxis, we are seeking a skilled Customer Service Team Lead to oversee the daily operations of our customer service team. This is an exciting opportunity for a results-driven professional to join our dynamic team and make a significant impact on our clients' satisfaction.

Job Description:

  • The Team Lead will be responsible for managing a local team of professionals servicing international clients, with a focus on achieving high levels of customer satisfaction and productivity.
  • The ideal candidate will have experience leading teams in a customer services environment, with strong leadership skills, including the ability to influence others, develop team members, and manage conflict.
  • This role requires a proven ability to effectively lead through change, with excellent communication and interpersonal skills to interact effectively with customers and employees at all levels within the organization.

Responsibilities:

  • Manage team productivity and utilization, focusing on Client-Specific KPIs and Goals set by AUXIS Management.
  • Design and implement process improvements to enhance team efficiency and effectiveness.
  • Support the administration of management tasks associated with payroll, separations, Leaves of Absence (LOA), Short Term Disability (STD), and on-boarding of new hires.
  • Monitor overall team workload and reallocate/delegate tasks as necessary to ensure optimal team efficiency.
  • Build morale, establish an atmosphere of team camaraderie, and promote a common team identity.
  • Conduct weekly team meetings to discuss and identify issues of interest and concern, as well as weekly 1:1 check-ins with each team member.

Requirements:

  • High school diploma / University diploma preferred.
  • English – Spanish Language proficiency (Oral and writing) C1.
  • 1-2 years of previous experience leading teams/personnel in a customer services environment.
  • Two years of work-related experience required.
  • Possess strong leadership skills, including the ability to influence others, develop team members, and manage conflict.
  • Proven ability to effectively lead through change.
  • Leadership courses and workshops a plus.
  • Effective oral and written communication skills.
  • Demonstrated ability to link specific activities to desired results.

Compensation and Benefits:

We offer a competitive salary of approximately $60,000 per year, commensurate with experience, plus benefits that include health insurance, paid time off, and opportunities for career growth and development.

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