L2 Technical Support Specialist
hace 2 semanas
At Endava Limited, we're harnessing technology to drive meaningful change. Our team of experts combines world-class engineering, industry expertise, and a people-centric mindset to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
Job DescriptionAs a L2 Support Engineer, you'll play a critical role in overseeing the lifecycle of software applications, ensuring they meet business requirements and deliver value effectively. Your responsibilities will include:
- Triaging requests, incidents, and queries in our Service Management tool within agreed SLAs.
- Evaluating business processes, anticipating requirements, and developing solutions to improve efficiency.
- Performing requirements analysis and documenting results.
- Communicating with clients, technicians, and managerial staff to ensure seamless collaboration.
- Ensuring solutions meet business needs and requirements.
- Performing user acceptance testing to validate solutions.
- Experience working with customers and delivering exceptional service.
- Proficiency in SQL or MS Excel for data processing and reporting.
- Strong analytical thinking and attention to detail.
- Excellent written and verbal communication skills.
- High proficiency in English language (>=70% Level).
- Ability to identify trends and interpret data using statistics.
- Organized, methodical, and structured approach to work.
- Curiosity and business acumen.
- Self-starter and driven.
- Basic understanding of how the Internet works.
- Windows or Linux administration experience.
- Desirable skills: MSDynamics or Peoplesoft knowledge, previous experience in analyst positions, technical skills, and understanding of the software development lifecycle.
At Endava Limited, we offer a range of benefits to empower our people to become the best version of themselves, including:
- Competitive salary package and share plan.
- Career coaching and global career opportunities.
- Complex projects, rotations, and internal tech communities.
- Hybrid work and flexible working hours.
- Global internal wellbeing programme and access to wellbeing apps.
- Global internal tech communities, hobby clubs, and interest groups.
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