Technical Support Specialist

hace 1 mes

Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo
Job Title: Technical Application Support

At NielsenIQ, we're seeking a highly skilled Technical Application Support professional to join our team. As a key member of our technology team, you'll be responsible for providing exceptional technical support to our customers and prospects.

Key Responsibilities:
  • Provide technical support to customers and prospects via a support ticketing system, ensuring timely resolution of issues within agreed Service Level Agreements (SLAs).
  • Research, diagnose, and troubleshoot complex technical issues, identifying effective solutions to resolve customer concerns.
  • Collaborate with internal teams to support the technical onboarding of new customers, including user setup, configuration, and training.
  • Document knowledge and share expertise with colleagues to enhance team performance and customer satisfaction.
  • Stay up-to-date with product knowledge, features, and functionality, ensuring the highest level of technical expertise.
Requirements:
  • Bachelor's degree in Information Systems, Computer Science, Industrial Engineering, or equivalent.
  • Proven experience in technical support or implementation roles.
  • Strong troubleshooting and problem-solving skills, with a keen eye for detail.
  • Excellent written and verbal communication skills, with the ability to effectively interact with clients.
  • Proficiency in SQL and strong English and Spanish language skills, with the ability to work in a dynamic environment.
  • Willingness to work outside regular business hours, as needed.
  • Team-oriented, self-motivated, and positive attitude, with a strong commitment to customer satisfaction.
Preferred Qualifications:
  • Knowledge of Linux systems, utilities, and scripting.
  • Experience supporting analytic products in a Software as a Service (SaaS) environment.
  • Understanding of Extract, Transform, Load (ETL) processes.
  • Business acumen, particularly in the Retail domain.

We offer a flexible working environment, volunteer time off, and opportunities for growth and development. Join our team and contribute to delivering exceptional customer experiences.

About NielsenIQ:

NielsenIQ is the world's leading consumer intelligence company, delivering unparalleled insights into consumer behavior and driving business growth. With a global presence and a commitment to diversity, equity, and inclusion, we're proud to be an Equal Opportunity/Affirmative Action-Employer.

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