Country Service Manager

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Abbott A tiempo completo

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

What We Offer

  • Career development with an international company where you can grow the career you dream of
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists

This position works out of our Bogotá location in the Core Lab Division. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Key Responsibilities

  • Responsible for leading and achieving optimal customer satisfaction
  • Offer technical and scientific support to clients and distributors respecting global procedures and seeking to support the activities of the division according to previously determined deadlines, goals, and quality
  • Lead in the ADD Organization the optimal fulfillment of the functions of the Customer Support Specialist and Technical Application
  • Meet or Exceed the Service P&L
  • Responsible for Service Metrics that are dictated by the Global Service Organization
  • Manage Spare Parts Inventory Management in accordance with Corporate Policies
  • Develop a Strategic Plan to meet the objectives of the Customer Support Area
  • Develop strategies that allow the Service Organization to meet and/or exceed the customer needs
  • Coordinate the Net Promoter Score (NPS) processes, solving the NPS hot Sheets and analyzing NPS data
  • Support the Commercial Area in the implementation of strategies in accordance with commercial priorities
  • Develop the Service team: Technical Advisors and Customer Support Specialist in the field for them to provide a premier service

Requirements

Bachelor’s degree

Preferred Qualifications

Years of experience, both overall and any industry-specific experience needed: 5

English (advanced)

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