Customer Service Manager
hace 2 semanas
About the Role
At Anthology, Inc., we're seeking a skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be a dedicated relationship manager with several elite customers and provide superior-level customer support, project management, communication, and documentation to our customers. This is a unique opportunity for a Project Manager with technical and customer support experience to contribute to our rapidly expanding technical organization.
Responsibilities
Our ideal candidate will have strong knowledge of Linux and 2-5 years of product/project management responsibility. You will be responsible for acting as the central point-of-contact within our team for a small set of customers, maintaining day-to-day knowledge of all plans, activities, and status of projects and issues involving customers' hosted environment. You will also be responsible for troubleshooting product and managed hosting environment issues, managing cases via daily queue and workload management, and handling escalations.
Requirements
Fluency in written and spoken English at CEF B2 level or above is required. You should have a strong understanding of Internet application technologies, including HTML, XML, SQL, Java, Internet protocols, networking, firewalls, Apache web server configurations, and security. Excellent interpersonal communication skills and a professional demeanor are essential.
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