Consumer Service Operations Manager

hace 2 días


Bogotá, Bogotá D.E., Colombia adidas A tiempo completo

Job Summary:

We are seeking a highly skilled Consumer Service Operations Manager to drive the regional transformation of the Consumer Service function at adidas. As a key member of our team, you will be responsible for leading the standardization and continuous improvement of regional processes in collaboration with the global CS team and other business stakeholders.

Key Responsibilities:

  • Execute CS business processes to drive CS Operational Excellence.
  • Define processes with global and local departments to leverage or build proper solutions with internal and external cooperation partners.
  • Lead, manage, and deliver Consumer Service targets on a regional level across brands, channels, and markets within the boundaries of time, cost, and quality.
  • Implement business processes in the region in line with the DBC and overarching group strategy.
  • Provide input for building the roadmap, processes, and priorities to effectively execute the strategic direction in sync with the Consumer Service area.
  • Implement financial and quantitative models relevant to strategy planning and a measurement architecture to inform a metrics-driven approach to business improvement.
  • Ensure that CS processes within LAM have consistent integration into the adidas global CS landscape.
  • Manage and grow a team of highly specialized and senior experts responsible for various Consumer Service disciplines.

Requirements:

  • 2-3 years in BPO Management and/or equivalent experience.
  • As manager of Experts, 1 year of management experience is required.

What We Offer:

As a Consumer Service Operations Manager at adidas, you will have the opportunity to work with a global team and contribute to the development of our Consumer Service function. We offer a dynamic and challenging work environment, with opportunities for professional growth and development.



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