Service Delivery Manager
hace 1 semana
At Endava Limited, we're harnessing technology to drive meaningful change. As a Service Delivery Manager, you'll play a crucial role in ensuring the delivery of our services to clients and their customers.
Key Responsibilities:- Develop and maintain strong client relationships
- Contractual Management: participate in client and internal contract negotiations
- Service Design: produce requirements and contribute to estimating costs, timescales, and resource requirements
- Service Governance: evaluate service status, manage SLAs, and monitor contractual metrics
- Process Management: establish and maintain processes for client services
- Commercial Management: assist with financial budget planning and risk management
- Customer Experience: monitor and improve customer satisfaction
- Problem Management: contribute to timely problem resolution with minimal impact
- Service Transition Management: ensure smooth transition of new services or changes
- Business Continuity Management: work with clients to plan and implement risk management and contingency arrangements
- 5+ years of experience in IT service delivery
- Experience working with ITIL-aligned services and relevant technologies
- Excellent communication and organizational skills
- Ability to produce high-quality written service delivery materials
- Experience managing multiple work streams and dynamic client priorities
- Excellent written and spoken English
- Nice to have: Portuguese skills
We offer a competitive salary package, share plan, company performance bonuses, value-based recognition awards, and referral bonus. Discover our global benefits that empower our people to become the best version of themselves:
- Finance: competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus
- Career Development: career coaching, global career opportunities, non-linear career paths, internal development programs
- Learning Opportunities: complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions
- Work-Life Balance: hybrid work and flexible working hours, employee assistance program
- Health: global internal wellbeing program, access to wellbeing apps
- Community: global internal tech communities, hobby clubs and interest groups, inclusion and diversity programs, events and celebrations
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