Country Service Lead
hace 2 semanas
About Abbott Laboratories
At Abbott Laboratories, we are a global healthcare leader, creating breakthrough science to improve people's health. We anticipate changes in medical science and technology to innovate and grow.
Join Our Team
As a global company, we offer career development opportunities with a team of dedicated professionals who care for themselves and their families. We have a company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
This position works out of our location in the Core Lab Division. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems are often the first step in patient care decision-making for hundreds of health conditions.
Your Responsibilities
- Lead and achieve optimal customer satisfaction.
- Offer technical and scientific support to clients and distributors respecting global procedures.
- Manage Spare Parts Inventory Management in accordance with Corporate Policies.
- Develop a Strategic Plan to meet the objectives of the Customer Support Area.
- Develop strategies that allow the Service Organization to meet and/or exceed customer needs.
- Coordinate the Net Promoter Score (NPS) processes, solving the NPS hot Sheets and analyzing NPS data.
- Support the Commercial Area in the implementation of strategies in accordance with commercial priorities.
- Develop the Service team: Technical Advisors and Customer Support Specialists in the field to provide premier service.
Requirements
Years of experience, both overall and any industry-specific experience needed: 5 years
English (advanced)
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