Application Service Delivery Manager
hace 1 semana
At SGS, we are seeking an experienced Application Service Delivery Manager to oversee the lifecycle of corporate IT applications. This role is responsible for ensuring the successful delivery of IT services, managing service risks, and promoting continuous improvement.
Key Responsibilities:- Manage service delivery to meet operational objectives and commitments.
- Monitor key performance indicators (KPIs) and propose improvements to service delivery.
- Coordinate functional teams and vendors to ensure adequate capacity and performance.
- Communicate with senior stakeholders and promote continuous improvement.
- Manage service governance and ensure compliance with organizational policies.
- Bachelor's degree in IT or Computer Science.
- Customer-facing management experience.
- Relevant experience managing requirements through the entire delivery and operational life cycle.
- Excellent verbal and written communication skills.
- Excellent customer service and negotiation skills.
- Ideal certification in IT Service Management (ITIL 4).
- Broad multi-technology knowledge.
- Understanding of Service Management principles.
- Global and stable company.
- Flexible schedule and hybrid work model.
- SGS university and Campus for continuous learning options.
- Multinational environment.
- Benefits platform.
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Application Service Delivery Manager
hace 1 semana
Bogotá, Bogotá D.E., Colombia SGS A tiempo completoJob Title: Application Service Delivery ManagerThe Application Service Delivery Manager is responsible for overseeing the lifecycle of corporate IT applications at SGS, ensuring commitments are met and value is delivered.Key responsibilities include managing service risks, monitoring KPIs to meet operational objectives, and proposing improvements. The...
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Application Service Delivery Manager
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Bogotá, Bogotá D.E., Colombia SGS A tiempo completoThe Application Service Delivery Manager at SGS oversees the lifecycle of corporate IT applications, ensuring commitments are met and value is delivered. Key responsibilities include managing service risks, monitoring KPIs to meet operational objectives, and proposing improvements. The manager ensures services have adequate capacity and performance by...
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