Application Service Delivery Manager

hace 1 semana


Bogotá, Bogotá D.E., Colombia SGS A tiempo completo
Job Title: Application Service Delivery Manager

At SGS, we are seeking an experienced Application Service Delivery Manager to oversee the lifecycle of corporate IT applications. This role is responsible for ensuring the successful delivery of IT services, managing service risks, and promoting continuous improvement.

Key Responsibilities:
  • Manage service delivery to meet operational objectives and commitments.
  • Monitor key performance indicators (KPIs) and propose improvements to service delivery.
  • Coordinate functional teams and vendors to ensure adequate capacity and performance.
  • Communicate with senior stakeholders and promote continuous improvement.
  • Manage service governance and ensure compliance with organizational policies.
Qualifications:
  • Bachelor's degree in IT or Computer Science.
  • Customer-facing management experience.
  • Relevant experience managing requirements through the entire delivery and operational life cycle.
  • Excellent verbal and written communication skills.
  • Excellent customer service and negotiation skills.
  • Ideal certification in IT Service Management (ITIL 4).
  • Broad multi-technology knowledge.
  • Understanding of Service Management principles.
Why SGS?
  • Global and stable company.
  • Flexible schedule and hybrid work model.
  • SGS university and Campus for continuous learning options.
  • Multinational environment.
  • Benefits platform.


  • Bogotá, Bogotá D.E., Colombia SGS A tiempo completo

    Job Title: Application Service Delivery ManagerThe Application Service Delivery Manager is responsible for overseeing the lifecycle of corporate IT applications at SGS, ensuring commitments are met and value is delivered.Key responsibilities include managing service risks, monitoring KPIs to meet operational objectives, and proposing improvements. The...


  • Bogotá, Bogotá D.E., Colombia SGS A tiempo completo

    The Application Service Delivery Manager at SGS oversees the lifecycle of corporate IT applications, ensuring commitments are met and value is delivered. Key responsibilities include managing service risks, monitoring KPIs to meet operational objectives, and proposing improvements. The manager ensures services have adequate capacity and performance by...


  • Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

    Job OverviewAt Endava Limited, we are seeking a skilled Service Delivery Manager to join our team. As a key member of our service delivery team, you will be responsible for ensuring the successful delivery of our services to our clients and their customers.Key Responsibilities:Develop and maintain strong relationships with clients and internal...

  • Service Delivery Manager

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo

    Job Title: Service Delivery ManagerAt Anthology Inc, we are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for delivering exceptional services to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Act as the central point-of-contact for...

  • Service Delivery Manager

    hace 1 semana


    Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    Job DescriptionAt Endava, we're looking for a skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring the delivery of our services to our clients and from our clients to their customers. You will define and shape the best processes and tools for the client to maintain and increase a product's...

  • Service Delivery Manager

    hace 1 semana


    Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

    Service Delivery ManagerAt Endava Limited, we're harnessing technology to drive meaningful change. As a Service Delivery Manager, you'll play a crucial role in ensuring the delivery of our services to clients and their customers.Key Responsibilities:Develop and maintain strong client relationshipsContractual Management: participate in client and internal...

  • Service Delivery Manager

    hace 3 semanas


    Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    Job DescriptionAt Endava, we are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring the delivery of our services to our clients and from our clients to their customers.Key Responsibilities:Developing Client Relationships: Build and maintain strong relationships with our...

  • Service Delivery Manager

    hace 18 horas


    Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo

    Job Title: Service Delivery ManagerAbout the Role:Anthology Inc is seeking a highly skilled Service Delivery Manager to join our Customer Services team. As a Service Delivery Manager, you will be responsible for providing exceptional customer support, project management, communication, and documentation to our customers.Key Responsibilities:Act as the...

  • Service Delivery Manager

    hace 18 horas


    Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    Job DescriptionAt Endava, we are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring the delivery of our services to our clients and from our clients to their customers.Key Responsibilities:Developing Client Relationships: You will develop and maintain strong relationships...


  • Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    Job Title: Service Delivery-Incident ManagerAt Endava, we are seeking a highly skilled Service Delivery-Incident Manager to join our team. As a key member of our Service Delivery team, you will be responsible for overseeing the resolution of IT incidents, ensuring minimal disruption to business operations.Key Responsibilities:Incident Management: Receive,...

  • Service Delivery Manager

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo

    Job Title: Service Delivery ManagerAt Anthology Inc, we are seeking a highly skilled Service Delivery Manager to join our Customer Services team. As a key member of our team, you will be responsible for delivering exceptional services to our customers, providing superior customer support, project management, communication, and documentation.Key...


  • Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo

    About the Role:We are seeking a highly skilled Service Delivery Manager to join our team at Anthology Inc. As a Service Delivery Manager, you will be responsible for providing exceptional customer support, project management, communication, and documentation to our customers.Key Responsibilities:Act as the central point-of-contact for a small set of...


  • Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completo

    Job Title: Service Delivery ManagerAt Anthology Inc, we are seeking a highly skilled Service Delivery Manager to join our Customer Services team. As a key member of our team, you will be responsible for delivering exceptional services to our customers, providing superior customer support, project management, communication, and documentation.Key...

  • Service Delivery Manager

    hace 3 semanas


    Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    Job DescriptionAt Endava, we are seeking a highly skilled Service Delivery Manager to join our team. As a key member of our organization, you will be responsible for ensuring the delivery of our services to our clients and from our clients to their customers.The successful candidate will define and shape the best processes and tools for the client to...


  • Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

    Job SummaryWe are seeking a skilled IT Service Delivery Manager to oversee the resolution of IT incidents and ensure minimal disruption to business operations.This role involves coordinating with various teams, investigating root causes, and implementing corrective actions to prevent future incidents.The ideal candidate will have a strong understanding of IT...


  • Bogotá, Bogotá D.E., Colombia Dek Technologies A tiempo completo

    At Dek Technologies, we're harnessing technology to drive meaningful change. Our Service Delivery team ensures the delivery of our services to clients and from clients to their customers. They define and shape the best processes and tools for the client to maintain and increase a product's value and manage the relationship between the client and our...

  • Service Delivery Manager

    hace 1 semana


    Bogotá, Bogotá D.E., Colombia DEK Technologies A tiempo completo

    About DEK TechnologiesWe harness technology to drive meaningful change. Our team combines world-class engineering, industry expertise, and a people-centric mindset to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.Job DescriptionWe are seeking a skilled Service Delivery Manager to ensure the...


  • Bogotá, Bogotá D.E., Colombia Dek Technologies A tiempo completo

    At Dek Technologies, we're harnessing technology to drive meaningful change. Our Service Delivery team ensures the delivery of our services to clients and their customers. They define and shape the best processes and tools for the client to maintain and increase a product's value and manage the relationship between the client and our operational services...


  • Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

    Job OverviewAt Endava Limited, we are harnessing technology to drive meaningful change. Our Service Delivery team ensures the delivery of our services to our clients and from our clients to their customers. We define and shape the best processes and tools for the client to maintain and increase a product's value and manage the relationship between the client...


  • Bogotá, Bogotá D.E., Colombia Lenovo A tiempo completo

    Job Title: Field Service Delivery SpecialistDescription and RequirementsThe Field Service Delivery Specialist will be responsible for ensuring seamless end-to-end services in Central America and the Caribbean, focusing on cost control and customer satisfaction. This role will interact with various cross-functional teams, including Contact Center, Logistics,...