Technical Application Support Specialist

hace 4 días

Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

Company Overview


NielsenIQ is a world-leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.


In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.


With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View.


Our commitment to Diversity, Equity, and Inclusion


NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce.


We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.


Job Description


Our team is seeking a highly motivated and talented Application Support Analyst to provide dedicated support for the Nielsen Label Insight IT Service and its internal applications.


The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.


Responsibilities


Provide technical application support for customer-facing applications and services


Manage application configuration, problem analysis, and resolution for complex application problems


Work closely with users and external application or service suppliers to resolve issues


System configuration, scripting, and new user administration as required


Contribute to documentation for the application support team


Requirements


Experience in working within a service desk


Experience supporting proprietary applications within a commercial environment


Analytical, methodical approach to information gathering and fault diagnosis


Good level of face-to-face customer service experience


Polite, with a positive attitude towards work, and willing to put in the effort required to ensure the business reaches its goals


Exposure or basic knowledge and/or understanding of Microsoft SQL Database language


Understanding of XML, JSON (Preferred)


Working knowledge of Google applications and tools (Preferred)


Working knowledge of Microsoft 365 applications and tools (Preferred)


Salary and Benefits


We offer a competitive salary of $80,000 - $100,000 per year, depending on experience.


Additional benefits include flexible working environment, health insurance, life assurance, and volunteer time off.


Location


This role is based in our Label Insight team, which is part of the Brandbank division of NielsenIQ.


We are open to considering candidates from a variety of locations, but please note that occasional travel may be required.

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