Application Support Specialist

hace 4 semanas

Bogotá, Bogotá D.E., Colombia ConvaTec A tiempo completo
About the Role

We are seeking a highly skilled Application Support Analyst to join our team at Convatec. As an Application Support Analyst, you will play a critical role in providing technical support and assistance to end-users across various business applications.

Key Responsibilities
  • Provide 2nd level Application/System end-to-end support experience for the customer as well as COTS components.
  • Troubleshoot and identify resolution for complex issues within defined SLAs using available workarounds or permanent fixes.
  • Initiate and drive problem management activities.
  • Participate in Incident and problem management according to ITIL standards.
  • Create and maintain system and service documentation, including knowledge sharing.
  • Generate application reports using availability and performance management toolset.
  • Foster interaction and collaboration with customers, internal teams (L1, L3), and 3rd parties.
  • Contribute to project-specific tasks with/without technical lead function.
  • Continuous improvement, both quality and efficiency wise in the areas of application monitoring.
  • Resolve support tickets in a timely manner and escalate to third party or vendor support if necessary.
  • Stay informed about technological advancements and trends in IT support.
Requirements
  • Desirable a degree in Computer Science, Information Technology, or a related field.
  • Experience in IT support or software engineering.
  • Proficiency in providing technical support and resolving queries.
  • Strong communication skills, both written and spoken in English.
  • Exceptional teamwork and collaboration abilities.
  • Proficiency in ITIL best practices is required.
  • Ability to perform well under stress and provide reliable solutions.
  • Capacity to stay updated with IT innovations and trends.
  • Desirable experience in application support in complex environments.
  • Fluent in business English.
  • Creative, analytical thinker with an outcome-focused personality.
  • Willingness to participate in on-call duties.
About You

We are looking for a highly motivated and skilled individual who is passionate about delivering exceptional technical support and assistance to end-users. If you have a strong background in IT support and a passion for problem-solving, we encourage you to apply for this exciting opportunity.

What We Offer

As an Application Support Analyst at Convatec, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional technical support and assistance to end-users. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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