Technical Support Specialist

hace 5 días


Medellín, Antioquia, Colombia J.S. Held A tiempo completo
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team at J.S. Held. This role will involve helping clients with their IT needs by installing software and troubleshooting technical issues.

Key Responsibilities
  • Software Installation: Install software and hardware for clients, ensuring seamless integration and minimal downtime.
  • Troubleshooting: Diagnose and resolve technical issues efficiently, minimizing the impact on client operations.
  • Technical Support: Provide expert technical support via various channels, including phone and email, to ensure prompt resolution of client concerns.
  • Documentation: Maintain accurate records of technical issues and solutions, facilitating future reference and improvement.
Required Skills and Qualifications
  • Strong Attention to Detail: Possess excellent analytical skills to identify and resolve complex technical issues.


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