Software Documentation Specialist

hace 4 semanas


Medellín, Antioquia, Colombia Neostella A tiempo completo

Neostella: A Customer-Centric Approach to Software Documentation

We're seeking a skilled Technical Writer to join our team at Neostella. As a key member of our content team, you'll be responsible for crafting high-quality help documents, user manuals, and support materials for our software products.

About the Role

  • Create comprehensive and engaging documentation that meets the unique needs of our clients' business.
  • Work closely with product managers and development teams to ensure accuracy and consistency in documentation.
  • Develop and maintain documentation for our SaaS products, including help site content and release notes.
  • Collaborate with international teams to improve user experience and refine documentation.
  • Collect and analyze user feedback to inform content updates and improvements.

Requirements

  • 2+ years of experience as a technical writer, preferably in the SaaS or technology sector.
  • Degree in English, journalism, communications, marketing, or other related fields.
  • Excellent writing and editing skills, with a strong portfolio that demonstrates creativity and attention to detail.
  • Proficiency in Google Workspace and other collaboration, content management, and asset management systems.
  • Basic knowledge of digital marketing tactics, including SEO.

What We Offer

At Neostella, we're committed to providing a fast-paced and growth-oriented environment for our team members. As a Technical Writer, you'll have the opportunity to work on a wide range of projects, collaborate with international teams, and develop your skills in a dynamic and supportive setting.

We offer a competitive benefits package, including pre-paid health insurance coverage, flexible working hours, and professional development opportunities. If you're passionate about creating high-quality documentation and have a strong portfolio, we encourage you to apply for this exciting opportunity.



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