Customer Support Ambassador
hace 3 días
Company Overview
We are an innovative outsourcing company with a strong presence in the market. Our mission is to provide exceptional customer support services to esteemed organizations across the globe.
Salary
The estimated salary for this position is $35,000 - $50,000 per annum, depending on experience and qualifications.
Job Description
We are seeking an exceptional Customer Support Ambassador fluent in Spanish and English to join our dynamic team. As a Customer Support Ambassador, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries via phone, email, or chat. Your responsibilities will include:
- Skyrocketing customer satisfaction through swift and accurate issue resolution.
- Identifying customer needs and guiding them in utilizing specific features.
- Collaborating with team members to share feature requests and effective workarounds.
- Keeping customers informed about new features and functionalities.
- Ensuring the resolution of technical issues through diligent follow-up.
Required Skills and Qualifications
To succeed in this role, you must possess exceptional communication skills in both Spanish and English. A background in customer support or call center operations is a plus, but not mandatory. Additionally, you should be flexible to accommodate different time zones and have a team-oriented mindset coupled with a passion for continuous learning.
Benefits
We offer a competitive compensation package that includes paid training and probation period, remote work opportunities, and a dynamic cooperative work environment. You will also have the chance to grow professionally and be part of a like-minded community.
Others
This is an exceptional opportunity to propel your career to new heights. If you're ready to make a worldwide impact right from your desk, please submit your CV for consideration.
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