Social Media Engagement Specialist

hace 5 días


Colombia Teleperformance A tiempo completo
Role Summary

We are seeking a highly skilled communicator to manage customer interactions across our social media channels. As a Social Media Engagement Specialist, you will provide exceptional service by actively listening, showing empathy, and resolving issues with a positive approach.

Key Responsibilities:
  • Review content to ensure it meets community guidelines while maintaining high standards of accuracy and quality.
  • Handle sensitive client information with utmost care and confidentiality.
  • Participate in frequent refresher training to ensure consistent implementation of appropriate policies.
  • Provide trends and insights to make recommendations and develop overall process and product improvements.
About Us

The TOP Team is a dynamic organization that values proactive, responsible, empathic, and confident individuals. We offer a comprehensive benefits package including a $3,300,000 hiring bonus, 3-month guaranteed performance bonus, housing for 1 year (if outside Bogotá), national relocation package, 40-hour work week, supplemental health plan, long-term contract, volunteer programs, career plan, employee fund, and life insurance coverage.

Requirements:
  • Native Spanish level
  • 80% or higher Portuguese level
  • 80% or higher English level
  • Proactive, responsible, empathic, and confident individual


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