Digital Customer Success Professional

hace 3 semanas

Pereira, Risaralda, Colombia Unity Technologies A tiempo completo

At Unity, we're on a mission to democratize development and bring creative tools to millions of developers and artists. As a Digital Customer Success Specialist, you'll play a critical role in designing and implementing a digital customer success motion that orchestrates an end-to-end customer experience. This seamless journey spans across Unity's product portfolio and involves close collaboration with internal teams, including Lifecycle marketing, e-commerce, Learning & Education, and customer success ops teams.

You'll be instrumental in optimizing and building our digital customer success motion, ensuring our customers experience a hassle-free post-sale journey. This exciting opportunity allows you to shape and implement best practices from the ground up, contributing directly to our operational success.

Key Responsibilities

  • Create a unified view of the customer journey by integrating customer data across systems, troubleshooting any discrepancies in real-time.
  • Build, maintain, and enhance reporting dashboards to provide visibility into key customer success metrics, such as adoption, engagement, retention, and performance trends across the customer lifecycle.
  • Analyze data to identify patterns and trends in customer behavior, translating these insights into actionable strategies for improving customer experience and driving success.
  • Work with product, sales, and marketing teams to align data needs, ensuring all customer-facing teams have accurate, up-to-date insights for orchestrating post-sale engagements.
  • Identify opportunities to automate data collection and reporting processes, working with the customer experience team to enhance efficiency and support scaling efforts.

Requirements

  • Proven experience in Customer Success, Customer Lifecycle Marketing, Customer Experience, or similar roles.
  • Background in integrating customer data across multiple platforms (CRM, CS platforms, analytics tools) to create a cohesive, single source of truth for customer interactions.
  • Experience understanding data visualization tools (e.g., Tableau, Power BI) and CRM systems (e.g., Salesforce, Gainsight, etc.) to identify trends in customer behaviors and key engagement metrics.
  • Experience using scaled communications platforms (e.g., Marketo, Hubspot, etc.).
  • Proven ability to work cross-functionally with customer success, marketing, sales, and product teams, translating data insights into strategies that enhance the customer experience.

Additional Information

  • Relocation support is not available for this position.
  • International relocation support is not available for this position.
  • Work visa/immigration sponsorship is not available for this position.

Life at Unity

Unity is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit https://unity.com/eamenu

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