Digital Customer Success Strategist
hace 2 semanas
Unlock Customer Success
Unity is seeking a skilled Digital Customer Success Specialist to join our dynamic Customer Success Everywhere team. In this role, you'll collaborate directly with internal teams to design and implement a digital customer success motion to orchestrate an end-to-end customer experience. Our focus spans across Unity's product portfolio and works hand in hand with colleagues across Lifecycle marketing, e-commerce, Learning & Education, and customer success ops teams.
Key Responsibilities
- Create a seamless integration of customer data across systems to create a unified view of the customer journey, troubleshooting any discrepancies in real time.
- Build, maintain, and enhance reporting dashboards to provide visibility into key customer success metrics (e.g., adoption, engagement, retention) and performance trends across the customer lifecycle.
- Analyze data to identify patterns and trends in customer behavior, translating these insights into actionable strategies for improving customer experience and driving success.
- Work with product, sales, and marketing teams to align data needs, ensuring all customer-facing teams have accurate, up-to-date insights for orchestrating post-sale engagements.
- Identify opportunities to automate data collection and reporting processes, working with the customer experience team to enhance efficiency and support scaling efforts.
Requirements
- Proven experience in Customer Success, Customer Lifecycle Marketing, Customer Experience, or similar roles.
- Background in integrating customer data across multiple platforms (CRM, CS platforms, analytics tools) to create a cohesive, single source of truth for customer interactions.
- Experience working with data visualization tools (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and basic SQL skills to build automated reporting and monitor customer engagement metrics.
- Experience using scaled communications platforms (e.g., Marketo, Hubspot, etc.).
- Proven ability to work cross-functionally with customer success, marketing, sales, and product teams, translating data insights into strategies that enhance the customer experience.
About Unity
Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.
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