Digital Customer Success Strategist
hace 2 semanas
The Role
We're seeking a skilled Digital Customer Success Specialist to join our dynamic Customer Success Everywhere team at Unity. In this role, you'll collaborate directly with internal teams to design and implement a digital customer success motion to orchestrate an end-to-end customer experience.
Our focus spans across Unity's product portfolio, working hand in hand with colleagues across Lifecycle marketing, e-commerce, Learning & Education, and customer success ops teams.
You'll be instrumental in optimizing and building our digital customer success motion, ensuring our customers experience a seamless post-sale journey.
- Create a unified view of the customer journey, troubleshooting any discrepancies in real-time.
- Build, maintain, and enhance reporting dashboards to provide visibility into key customer success metrics.
- Analyze data to identify patterns and trends in customer behavior, translating these insights into actionable strategies for improving customer experience and driving success.
- Work with product, sales, and marketing teams to align data needs.
- Identify opportunities to automate data collection and reporting processes.
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