Digital Customer Success Strategist

hace 2 semanas


Pereira, Risaralda, Colombia Unity A tiempo completo

The Role

We're seeking a skilled Digital Customer Success Specialist to join our dynamic Customer Success Everywhere team at Unity. In this role, you'll collaborate directly with internal teams to design and implement a digital customer success motion to orchestrate an end-to-end customer experience.

Our focus spans across Unity's product portfolio, working hand in hand with colleagues across Lifecycle marketing, e-commerce, Learning & Education, and customer success ops teams.

You'll be instrumental in optimizing and building our digital customer success motion, ensuring our customers experience a seamless post-sale journey.

  • Create a unified view of the customer journey, troubleshooting any discrepancies in real-time.
  • Build, maintain, and enhance reporting dashboards to provide visibility into key customer success metrics.
  • Analyze data to identify patterns and trends in customer behavior, translating these insights into actionable strategies for improving customer experience and driving success.
  • Work with product, sales, and marketing teams to align data needs.
  • Identify opportunities to automate data collection and reporting processes.


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