Sales and Customer Service Professional

hace 1 semana

Pereira, Risaralda, Colombia PlacidWay A tiempo completo

We are seeking a skilled Sales and Customer Service Representative to drive sales through outbound calls, build and maintain customer relationships, and achieve sales and revenue goals.

Key Responsibilities:

  1. Conduct targeted outbound calls to educate, engage, and guide customers through their journey.
  2. Develop and maintain strong relationships with customers, providing exceptional service and support.
  3. Efficiently handle customer cases from initiation to aftercare, ensuring customer satisfaction and loyalty.
  4. Actively manage the sales pipeline, tracking progress from lead generation to closing sales.
  5. Meet or exceed specified sales and revenue targets, contributing to the overall growth of the business.
  6. Utilize the CRM system for accurate documentation and record-keeping of customer interactions, sales activities, and outcomes.
  7. Encourage satisfied customers to provide reviews and referrals, expanding our customer base and enhancing our reputation.
  8. Maintain up-to-date knowledge of our product offerings to effectively communicate features and benefits to customers.
  9. Stay informed about industry trends, market dynamics, and competitor activities to continuously improve skills and knowledge.

Required Skills and Qualifications:

  1. Customer Focus: Committed to delivering exceptional service.
  2. Communication: Superior verbal and written communication abilities.
  3. Sales Oriented: Proven track record in meeting and surpassing sales goals.
  4. Adaptability: Keen to learn and manage diverse customer service scenarios.
  5. Ethical Standards: Maintain high ethical integrity in client and provider interactions, ensuring confidentiality.
  6. Organizational Skills: Capable of handling multiple tasks with strong organizational abilities.
  7. Tech Savvy: Proficient with CRM software and essential sales and communication tools.
  8. A team player with a positive attitude and strong work ethic.
  9. Goal-oriented with a drive to achieve sales targets.
  10. Ability to work in a fast-paced environment and manage multiple tasks.
  11. Proven experience in sales and customer service, preferably in a similar role.

This role is perfect for individuals who are passionate about sales, thrive in customer-focused roles, and are committed to continuous improvement and learning.

What we offer:

  1. Progressive salary increases based on performance.
  2. Access to paid time off (PTO) for a healthy work-life balance.
  3. Quarterly commission program with a 6% uncapped ceiling, recognizing your effort and dedication.
  4. Additional perks, including integration events and bonuses for exceptional performance.
  5. Professional growth opportunities in the rapidly evolving technology industry, within one of the leading companies in medical tourism.

Job Type: Full-time

Application Question(s):

  1. Do you feel comfortable making a high volume of outbound calls daily?
  2. Have you consistently met or exceeded sales targets in previous roles?
  3. Are you familiar with using CRM software to track customer interactions and sales progress?
  4. Have you received formal training in sales techniques or communication skills?
  5. Have you previously worked in outbound sales?

Language:

  1. English (Preferred)

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