IT Support Specialist
hace 5 días
Job Summary
We are seeking a highly skilled IT Support Specialist to join our team at IT M S. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.
Responsibilities
- Provide technical support and troubleshooting services to clients via phone, email, or remote access.
- Diagnose and resolve technical issues related to hardware, software, and network connectivity.
- Collaborate with internal teams to resolve complex technical issues and improve overall system performance.
- Document and track technical issues and resolutions using our ticketing system.
- Stay up-to-date with the latest technology trends and advancements to provide expert-level support.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 1-2 years of experience in a technical support role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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