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Customer Service Representative
hace 2 meses
About Sitel
Sitel is a global leader in the customer experience industry, with 170,000 associates across the globe. We're the team behind the best experiences for +750 of the world's leading and digital-first brands.
Our Mission
We deliver innovative CX solutions, technology, and expertise to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Summary
We're seeking a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.
Main Requirements
- At least 18 years old
- High School Diploma
- Experience in customer service or call center is desirable
- Colombian Citizenship or work permit
- Full time availability
- Intermediate to Advance English Skills
- Strong Computer Skills
Skill Requirements
Communication Skills
- Excellent written & verbal communication skills (English)
- Ability to communicate effectively & clearly
- Ability to read disclosures and financial terminology
- Communicates effectively in a positive and diplomatic manner
Customer Service Skills
- Excellent Customer Service Skills
- Ability to empathize with the customer
- Ability to build and gain the customers trust by listening & understanding, and where possible, exceeding their needs
Problem-Solving Skills
- Ability to analyze issues and find appropriate solutions for customers' inquiries
- Ability to approach problems logically with diplomacy and professionalism
- Ability to quickly resolve problems with accuracy
- Ability to be proactive and self-sufficient
- Ability to probe effectively by asking open-ended questions
Primary Job Responsibilities
- Answer Incoming Calls to customer service Lines
- Provide a high level of professional and competent service assistance
- Successfully complete and approve training and quality requirements
