Global IT Service Operations Director

hace 3 días


Colombia Alexandra Lozano Immigration Law PLLC A tiempo completo
About the Role

We are seeking an experienced Global IT Service Operations Director to lead and optimize our global IT service operations. The ideal candidate will have a proven track record in designing, implementing, and optimizing IT services, service transitions, and change management processes.

Key Responsibilities
  • Lead the design and implementation of IT services, ensuring they align with business needs and customer requirements.
  • Develop and maintain service delivery frameworks to ensure consistent, high-quality service.
  • Oversee the transition of new and modified services from development to production, ensuring minimal disruption and successful handover to operational teams.
  • Manage and ensure the proper execution of the change management process to handle the lifecycle of service changes, minimizing risk and service disruptions.
  • Direct the operations of a global helpdesk team, ensuring high-quality, timely support across multiple locations.
Requirements
  • 10 years of general experience. A minimum of 4 years of experience in IT service delivery management or similar leadership positions.
  • Proficient in both English and Spanish (C1 level or higher).
  • In-depth knowledge of ITIL best practices and frameworks (ITIL v3/v4 certifications highly preferred).
  • Extensive experience in managing and implementing helpdesk platforms (e.g., ServiceNow, Zendesk, Freshdesk, Jira Service Management).

The estimated salary for this role is $120,000 - $180,000 per year.



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