Senior Operations Director
hace 1 día
About Us: At High Scale AI, we're redefining performance marketing with a blend of innovation and creativity. Our campaigns not only capture attention but also leave a lasting impact.
Job Summary: We are seeking an experienced and highly organized Senior Operations Director to oversee the day-to-day operations of our agency. The ideal candidate will be a strategic thinker with a strong background in operations management within the advertising or marketing industry.
About the Role: As a Senior Operations Director, you will be responsible for overseeing all processes to ensure efficiency and effectiveness. You will implement and manage operational systems and procedures to streamline workflow and enhance productivity. Monitor project timelines and budgets to ensure projects are delivered on time and within scope. Allocate and manage resources, including personnel, technology, and finances, to meet project needs. Work closely with department heads to forecast resource requirements and ensure optimal staffing levels. Coordinate with HR for recruitment, onboarding, and training of new staff members. Collaborate with account managers, creative teams, and clients to define project scopes and deliverables. Ensure all projects are completed to the highest standards of quality. Assist in the preparation and management of the agency's budget. Monitor and control operational costs, identifying opportunities for cost savings and efficiency improvements. Work with finance teams to ensure accurate billing, invoicing, and financial reporting. Address client concerns and escalations promptly, ensuring a high level of client satisfaction. Ensure the agency complies with all relevant regulations, policies, and industry standards.
Requirements:
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