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Client Support Specialist
hace 2 meses
Position Overview:
We are seeking courteous and professional Customer Service Call Center Agents to effectively represent our clients by delivering exceptional service to their customers over the phone. The role involves managing a significant volume of incoming and outgoing calls, with the goal of ensuring a positive experience for every caller. Customer Service Call Center Agents will actively listen to customers to comprehend their inquiries, address all questions, and provide accurate and efficient solutions.
Key Responsibilities:
- Respond to incoming calls and warmly welcome customers with enthusiasm.
- Make outbound calls and engage with customers energetically and positively.
- Foster enduring relationships with clients, customers, and fellow call center team members based on trust and dependability.
- Aim to meet or surpass call center performance metrics while delivering consistent and outstanding customer service.
- Achieve departmental productivity and quality benchmarks.
- Strive for first contact resolution and take full ownership of customer inquiries and issues.
- Communicate effectively and adhere to instructions for resolving customer issues in one call.
- Provide exceptional customer service through timely and effective resolution of various customer inquiries and concerns.
- Actively educate customers about our clients' products and services.
Required Skills:
- Previous experience in customer service within a transaction-based environment, such as a call center or retail setting, demonstrating empathy and compassion is preferred.
- Ability to work both independently and collaboratively within a team.
- Strong problem-solving abilities.
- Capacity to maintain accuracy and meet production standards.
- Regular attendance is crucial for success and to achieve objectives.
- Flexibility to work various shifts, including evenings and weekends, is essential.
Educational Qualifications:
A high school diploma, G.E.D., Trade/Vocational School certificate, or equivalent is required.
