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Client Support Specialist
hace 2 meses
Job Overview:
We are looking for courteous and professional Customer Care Agents to represent our clients by delivering exceptional service to their customers over the phone. The Customer Care Agent will manage a significant volume of incoming and outgoing calls, aiming to create a positive experience for every caller. Agents will listen attentively to customers to comprehend the purpose of their calls, address all questions, and provide accurate and efficient solutions.
Key Responsibilities:
Respond to incoming calls and welcome customers with enthusiasm and positivity. Make outbound calls and engage with customers energetically and positively. Foster enduring relationships with clients, customers, and fellow team members based on trust and dependability. Aim to meet or surpass call center performance metrics while delivering excellent and consistent customer service. Achieve departmental productivity and quality benchmarks. Strive for first contact resolution and take genuine ownership of customer needs and concerns. Communicate effectively and adhere to instructions for resolving customer issues in one call. Provide outstanding customer service through prompt and effective resolution of various inquiries and concerns. Actively educate customers about our clients' products and services.Required Skills:
Previous experience in customer service within a transactional environment, such as a call center or retail, showcasing empathy and compassion is preferred. Ability to work both independently and collaboratively within a team. Strong problem-solving capabilities. Ability to maintain accuracy and meet production standards. Regular attendance is crucial for success and necessary to achieve objectives. Flexibility to work various shifts, including evenings and weekends, is essential.Educational Qualifications:
A high school diploma, G.E.D., Trade/Vocational School certificate, or equivalent is required.
