Strategic Business Process Optimization Lead

hace 2 semanas


Colombia ACI Worldwide, Inc. A tiempo completo
Job Summary:
Create and execute cross-functional process improvement initiatives that drive business value at ACI Worldwide, Inc.

About the Role:
As a key member of our team, you will design and implement methodologies, processes, and procedures to enhance our operational efficiency. Your expertise in data analysis and process measurement will enable you to identify opportunities for improvement and develop metrics to track progress. You will collaborate with stakeholders across departments to ensure seamless implementation and adoption of new processes.

Main Responsibilities:
  • Plan, design, and implement process improvements that align with ACI's defined process framework.
  • Oversee the execution of complex cross-departmental process initiatives, ensuring successful implementation and adoption.
  • IDentify key stakeholders required for process definition activities and facilitate their participation.
  • Document, recommend, and communicate process improvements to internal teams.
  • Conduct process needs analysis using established standards and compile findings for key stakeholders.
  • Provide pre-development consulting services to gather requirements for projects and system enhancements.
  • Develop communication plans to facilitate process implementation and adoption.
  • Create and deliver process-related training to support knowledge transfer.
  • Define metrics to track adoption and compliance, publishing relevant process documentation.
  • Participate in cross-organizational process initiatives to ensure consistency and representation.
  • Offer coaching, mentoring, and training on defined methodologies, processes, and best practices.


Requirements and Qualifications:
This role requires a Bachelor's degree in Computer Science, Business Administration, Finance, or an equivalent field, along with 8+ years of related experience. Advanced oral presentation and written communication skills are essential. Familiarity with data analysis tools such as Power BI, Microsoft Excel, and SQL is also necessary. Knowledge of project management tools, programming languages like Python and R, and Agile methodology (Scrum, Kanban) is desirable.

Work Environment:
Standard work environment with occasional domestic or international travel.

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