Business Analyst Lead
hace 3 semanas
We are seeking a highly skilled Business Analyst Lead to join our team at Fpsinc. As a key member of our analytics team, you will be responsible for driving business growth through data-driven insights and strategic decision-making.
Key Responsibilities- Develop and maintain in-depth knowledge of our contact center operations, including customer journey mapping, process optimization, and performance metrics.
- Collaborate with cross-functional teams to design and implement data-driven solutions that drive business outcomes.
- Lead the development of business requirements and specifications for analytics projects, ensuring alignment with business objectives.
- Mentor and manage a team of business analysts, providing guidance and support to ensure project success.
- Work closely with developers to ensure timely and high-quality delivery of analytics solutions.
- Minimum 3 years of experience in a contact center environment, with a strong understanding of customer journey mapping and process optimization.
- Proven experience in data analysis and business intelligence, with expertise in tools such as MS Excel, Gsheet, and BI tools like Power BI and Tableau.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
- Ability to work in a fast-paced environment, with a strong attention to detail and ability to prioritize multiple tasks.
- Lean Six Sigma Green Belt or Black Belt certification.
- Experience with agile project management methodologies.
- Strong understanding of cloud-based technologies and data platforms.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for analytics and business growth, we encourage you to apply for this exciting opportunity.
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