Business Analyst Lead

hace 3 semanas


Colombia Fpsinc A tiempo completo
About the Role

We are seeking a highly skilled Business Analyst Lead to join our team at Fpsinc. As a key member of our analytics team, you will be responsible for driving business growth through data-driven insights and strategic decision-making.

Key Responsibilities
  1. Develop and maintain in-depth knowledge of our contact center operations, including customer journey mapping, process optimization, and performance metrics.
  2. Collaborate with cross-functional teams to design and implement data-driven solutions that drive business outcomes.
  3. Lead the development of business requirements and specifications for analytics projects, ensuring alignment with business objectives.
  4. Mentor and manage a team of business analysts, providing guidance and support to ensure project success.
  5. Work closely with developers to ensure timely and high-quality delivery of analytics solutions.
Requirements
  1. Minimum 3 years of experience in a contact center environment, with a strong understanding of customer journey mapping and process optimization.
  2. Proven experience in data analysis and business intelligence, with expertise in tools such as MS Excel, Gsheet, and BI tools like Power BI and Tableau.
  3. Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
  4. Ability to work in a fast-paced environment, with a strong attention to detail and ability to prioritize multiple tasks.
Preferred Qualifications
  1. Lean Six Sigma Green Belt or Black Belt certification.
  2. Experience with agile project management methodologies.
  3. Strong understanding of cloud-based technologies and data platforms.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for analytics and business growth, we encourage you to apply for this exciting opportunity.


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