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Support Specialist
hace 2 meses
We are CI&T, a tech transformation specialist. Our mission is to combine the disruptive power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business.
We are looking for a Technical Support Specialist to join our customer support team. As a Technical Support Specialist, you will play a key role in ensuring exceptional customer experiences, resolving technical issues, and providing high-quality assistance and guidance.
Key Responsibilities:- Provide top-level technical support to customers, resolving queries and issues effectively and promptly.
- Diagnose and troubleshoot technical problems with products or services.
- Collaborate with other members of the support team to resolve complex issues.
- Create and update support documentation, including knowledge base articles and FAQs.
- Assist in identifying trends and recurring issues to improve products and services.
- Ensure customer satisfaction through courteous and professional interactions.
- Work with cross-functional teams, resolving complex issues in collaboration with development teams.
- Communicate effectively to provide updates on support activities and incident resolutions.
- Advanced/fluent communication skills in English and Spanish.
- Previous experience in customer support or a similar role.
- Problem-solving skills and excellent communication abilities.
- Familiarity with customer service principles and practices.
- Ability to work as part of a team and provide effective support.
- Knowledge of customer support tools.
- Knowledge of programming languages (e.g., Python).
- Relational database knowledge.
- Strong organizational and time management skills.
- A dynamic and inclusive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
We are an equal-opportunity employer. We celebrate and appreciate the diversity of our CI&Ters' identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow.
